COO's Office

1 week ago

bangalore, India GIVA Full time
Job Title: COO's Office (Warehouse Operations, Supply Chain & Customer Support)
Location: Bangalore
Job Type: Full-time
Reports To: Chief Operating Officer (COO) & VP, Operations
Grade: AVP
About Us:
GIVA ( is a venture backed company that creates luxurious yet affordable silver jewellery for women. We're looking to add more smart folks to our team who can put their heads down and solve a few interesting challenges as we scale our business.
Job Overview:
We are seeking a highly motivated and detail-oriented Program Leader to join our COO's office. This role is pivotal in driving critical projects within Warehouse Operations, Supply chain and Customer Support, ensuring that they are executed efficiently and effectively. The ideal candidate will have worked in startups preferably in the customer operations domain. The candidate will work very closely in the COO’s office on key projects across the organisation.
Key Responsibilities:
Project Management:
Drive high-impact projects in Warehouse Operations, Supply Chain and Customer Support from inception to completion.
Develop detailed project plans, set timelines, and allocate resources to ensure timely delivery of project milestones.
Collaborate with cross-functional teams, including warehouse staff, customer support teams, IT, and external vendors.
Warehouse Operations:
Identify areas for improvement in warehouse processes and implement strategies to optimise inventory management, order fulfilment, and logistics.
Monitor warehouse performance metrics and drive continuous improvement initiatives to enhance efficiency and accuracy.
Customer Support:
Work closely with the Customer Support team to streamline processes, reduce response times, and improve customer satisfaction and overall experience.
Implement and manage systems for tracking and analysing customer support performance metrics.
Stakeholder Communication:
Serve as the primary point of contact for project updates, ensuring all stakeholders are informed of progress, risks, and any changes in project scope.
Prepare and present regular reports to the COO and other senior management.
Process Improvement:
Analyse existing workflows in Warehouse Operations and Customer Support, identify bottlenecks, and propose solutions for process optimization.
Lead initiatives to implement best practices and industry standards across both departments.
Team Leadership:
Coordinate with team leads in Warehouse Operations and Customer Support to ensure alignment with project goals.
Mentor and guide junior team members, fostering a culture of continuous learning and improvement.
Qualifications:
Education:
B Tech.
Experience:
2+ years of experience in program management role preferably within a warehouse operations or customer support environment.
Should have worked in a fast paced startup.
Proven track record of successfully managing complex projects with multiple stakeholders.
Skills:
Strong project management skills, with experience using tools such as Trello, or MS Project.
Excellent analytical and problem-solving abilities.
Strong communication skills, both written and verbal, with the ability to convey complex information clearly.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with ERP systems.
Attributes:
High level of attention to detail and organisational skills.
Proactive, with a strong sense of ownership and accountability.
Ability to work independently and as part of a team.
Adaptable and resilient in the face of change.

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