Front Office Manager

4 weeks ago

Siliguri, India Flurys Full time

Job Description:

Front Office Manager

Location: Flurys Stop By Zone Motel – Fulbari/Lataguri
Department: Front Office & Operations

Position Overview

The Front Office Manager is responsible for overseeing the daily operations of the motel's front desk and reservations. This role ensures seamless guest service, efficient reservations management, smooth check-in/check-out processes, and effective communication with internal departments and external booking partners. The Front Office Manager also drives revenue through proactive booking promotions, vendor tie-ups, and customer relationship management.

Key Responsibilities

Front Desk & Guest Services

  • Manage all front office activities including check-in, check-out, guest queries, and billing.
  • Handle guest complaints and issues promptly and professionally to ensure high guest satisfaction.
  • Maintain a welcoming and courteous environment for guests at all times.
  • Supervise and train front desk staff on service standards and operational procedures.

Reservations & Booking Management

  • Oversee motel reservations across multiple channels (walk-ins, phone calls, online portals, OTAs like , MakeMyTrip, etc.).
  • Maintain an updated reservation system and ensure accuracy in booking details.
  • Optimize occupancy and room revenue through efficient room allocation and yield management.
  • Coordinate with housekeeping and operations teams to ensure room readiness.

Customer Relations & Promotion

  • Build strong guest relationships to encourage repeat business and positive reviews.
  • Promote motel services, dining, and local activities to enhance the guest experience.
  • Collaborate with travel agents, tour operators, and online booking platforms for sales promotion.
  • Handle loyalty programs, guest feedback surveys, and reputation management across social media/OTA platforms.

Vendor & Partner Management

  • Develop tie-ups with local vendors, travel companies, and tour organizers for cross-promotions.
  • Negotiate with third-party booking partners to increase motel visibility and reservations.
  • Ensure promotional materials and booking packages are updated and marketed effectively.

Operations & Administration

  • Monitor and manage front office budgets, cash handling, and daily revenue reports.
  • Ensure compliance with motel policies, safety protocols, and legal requirements.
  • Prepare daily/weekly/monthly reports on occupancy, revenue, and guest satisfaction.
  • Support general motel operations in coordination with housekeeping, F&B, and maintenance teams.

Key Skills & Competencies

  • Strong communication and interpersonal skills.
  • Customer-oriented with excellent problem-solving ability.
  • Knowledge of front office software (PMS – Property Management Systems) and MS Office.
  • Sales & marketing mindset to promote bookings and motel packages.
  • Leadership ability to manage and motivate a small team.
  • Flexibility to work in shifts, weekends, and peak tourist seasons.

Qualifications & Experience

  • Bachelor's degree/diploma in Hotel Management, Hospitality, or a related field preferred.
  • Minimum 5 years of experience in front office operations or reservations (hospitality industry).
  • Prior experience in handling OTA portals , Goibibo, Airbnb, etc.) is desirable.
  • Familiarity with local tourism (Dooars, Lataguri, Gorumara) will be an added advantage.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

Speak with the employer

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