Chat Support Executive

4 weeks ago

Bengaluru, India Dinoxo Full time

Job Title:- Senior Customer Support Executive – Premium Chat Support - 6 Days WFO
Customer Experience (CX) – Premium Support Team

Eligibility Criteria:

  • 2–4 years of experience in customer support, preferably in banking, fintech, or e-commerce
  • Prior exposure to chat-based support, premium customer handling, or escalation resolution
  • Strong knowledge of payment flows, refund processes, and banking compliance (UPI, net banking, chargebacks)
  • Excellent English communication – both written and verbal
  • Familiarity with tools Microsoft Excel & Formulas (Must Have) , and either of these - Freshchat, Zendesk, Salesforce, Intercom, etc.
  • Strong sense of ownership, composure under pressure, and a problem-solving mindset

Role Overview:

  • We are looking for a high-performing and customer-obsessed support executive to join our Premium Escalation Support team. This role is ideal for someone experienced in handling live chat, high-value customers, and their critical queries (failed transactions, refunds, chargebacks, order's Journey etc.).
  • You will take end-to-end ownership of Level 2 & 3 Chat escalations, deliver timely resolutions via live channels, and contribute to improving customer experience by providing root-cause insights and SOP refinements. The role requires empathy, speed, accuracy, and a professional tone at all times.

Job Type: Full-time

Pay: ₹500, ₹700,000.00 per year

Expected Start Date: 28/09/2025

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