Logistics Support – CUSTOMER SUPPORT EXECUTIVE
3 weeks ago
Logistics Support – CUSTOMER SUPPORT EXECUTIVE
Location: Delhi
Department: Logistics
Responsibility
- Make proactive calls to customers to gather information on RTOs and delays.
- Inquire about the reasons for RTOs and delayed deliveries to understand and address issues.
- Provide customers with accurate information regarding their RTOs and delayed deliveries.
- Explain the return or delay processes clearly to customers, addressing any questions or concerns they may have.
- Maintain a professional calls, ensuring a positive customer experience.
- Resolve customer queries and issues related to delivery delays and returns promptly.
Qualifications
- Candidate should be Graduate
- Associate or bachelor’s degree in logistics, supply chain management, business administration, or related field preferred.
- Experience handling customer calls - delivery issues or returns is a plus.
- Communication: Excellent verbal & Written communication skills and a clear phone manner.
- Technical Proficiency: Familiarity with CRM systems and logistics software; proficiency in MS Office
Preferred Qualifications
- Specific experience with NDR, RTO, and DTO processes / Fresher Preferred
- Experience using industry-specific logistics software or systems.
- Relevant certifications in Customer service.
- Collaborative and effective team player.
- Accuracy in processing and tracking
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