Logistics Support – CUSTOMER SUPPORT EXECUTIVE

3 weeks ago


New Delhi, India Dentalkart Full time

Logistics Support – CUSTOMER SUPPORT EXECUTIVE



Location: Delhi



Department: Logistics



Responsibility



  • Make proactive calls to customers to gather information on RTOs and delays.
  • Inquire about the reasons for RTOs and delayed deliveries to understand and address issues.
  • Provide customers with accurate information regarding their RTOs and delayed deliveries.
  • Explain the return or delay processes clearly to customers, addressing any questions or concerns they may have.
  • Maintain a professional calls, ensuring a positive customer experience.
  • Resolve customer queries and issues related to delivery delays and returns promptly.


Qualifications



  • Candidate should be Graduate
  • Associate or bachelor’s degree in logistics, supply chain management, business administration, or related field preferred.
  • Experience handling customer calls - delivery issues or returns is a plus.
  • Communication: Excellent verbal & Written communication skills and a clear phone manner.
  • Technical Proficiency: Familiarity with CRM systems and logistics software; proficiency in MS Office


Preferred Qualifications



  • Specific experience with NDR, RTO, and DTO processes / Fresher Preferred
  • Experience using industry-specific logistics software or systems.
  • Relevant certifications in Customer service.
  • Collaborative and effective team player.
  • Accuracy in processing and tracking



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