Customer Support Executive

3 months ago


Delhi Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time

**Greetings to all,**

At RoadCast, we are building the world’s most advanced logistics automation platform. We partner with organisations to offer them a complete mobility management suite to help them scale their business faster than ever.

RoadCast’s technology expertise has been successful in helping our customers create efficient supply chains across the world. Our Ai powered technology backs some of the leading enterprises globally.

We're looking for the experienced Customer Support Executive in the GPS industry who'll play a crucial role in ensuring customer satisfaction and retention by providing exceptional support services. They are responsible for addressing customer inquiries, resolving technical issues, and offering guidance on product usage. Here's a detailed breakdown of the job description:
**Responsibilities**:

- Help the customer on live interactive phone calls to resolve issues questions.
- Lead the customer initiative from the support process acting as the primary customer liaison/point of contact.
- Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services.

**Skills**:

- Good interpersonal skills
- Good computer skills
- Active listening
- Technical proficiency
- Attention to detail
- Quality Assurance
- Product knowledge
- Documentation and Reporting
- Follow-up

**Qualifications**:

- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering) preferred.
- Proven experience in customer support or technical support roles, preferably in the GPS industry.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in CRM software and other customer support tools.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Flexibility to work in shifts and handle a high volume of customer inquiries effectively.

**Salary**: ₹20,000.00 - ₹31,050.26 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person


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