CRM Zoho Analyst
1 month ago
Essential duties and responsibilities:
- Define project scope and document business requirements.
- Design technical specifications, using best practices and minimizing the need for custom coding.
- Provide internal CRM consulting, analyze data and processes to improve the business process to driving growth.
- Create solutions on our ZOHO platform to meet the internal customer requirements.
- Automate processes using ZOHO automation tools.
- Create test scenarios and do solution testing.
- Functional and technical CRM support as well as troubleshooting of (integration) issues.
- Support the set-up of integrations to existing business systems.
- Project management and project documentation.
- Prepare Customised Management Reporting Dashboard
Key Behaviors for Success
- Demonstrates understanding of the needs and expectations of our dynamic organization.
- Shows strong customer orientation.
- Applies critical thinking when reviewing customer requests.
- Able to self-train quickly and pick up new skills as necessary.
- Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables and rule relationships.
- Builds relationships with internal customers and within team in a fast paced environment.
- Strong communication skills.
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