Head of Business Excellence

4 weeks ago

Delhi, India AIonOS Full time
The Business Excellence Head will drive the organization’s journey toward excellence. The role focuses on customer satisfaction & overall business performance improvement by driving continuous improvement, enhancing delivery frameworks (Agile, DevOps), integrating AI-driven automation, and ensuring high standards in engineering excellence for AI products and services. The individual will also be responsible for optimizing internal processes, leading quality certifications (ISO, CMM), and fostering a culture of innovation through digitalization and automation.

Role & Responsibilities:

Strategic Quality Improvement:

• Lead the design and execution of the organization’s business excellence strategy

• Drive initiatives that elevate the organization’s quality standards, ensuring consistent alignment with customer expectations and business objectives.

Customer Focus & Satisfaction:

• Implement processes that prioritize customer needs and expectations, ensuring high levels of customer satisfaction.

• Use customer feedback to guide quality improvements and ensure that products/services exceed expectations.

Engineering Excellence:

• Drive engineering excellence by setting high standards for quality in delivery.

• Promote the use of cutting-edge tools, methodologies, and best practices in the engineering teams to ensure product scalability, maintainability, and precision.

Process Excellence & Digitalization:

• Spearhead digital transformation initiatives, focusing on the use of AI and digital tools to streamline operations, reduce manual effort, and improve scalability.

• Develop and deploy digital solutions to optimize quality management, project tracking, and customer feedback processes.

• Implement standardized processes that promote efficiency and enable rapid adaptation to change in technology or customer needs.

Cross-functional Leadership:

• Work with cross-functional teams to ensure that business excellence initiatives are integrated across the organization.

• Engage and train employees in quality improvement methodologies, fostering a company-wide commitment to excellence.

• Act as a facilitator for cross-functional problem-solving to ensure quick resolution of issues and continuous process optimization.

Quality Standards and Certifications:

• Ensure adherence to international and regional quality standards, including ISO certifications, where applicable.

• Implement and oversee internal quality audits, ensuring compliance with all regulatory and industry standards.

Performance Measurement & Data Analysis:

• Establish key performance indicators (KPIs) that align with organizational goals.

• Use statistical and analytical tools to assess business performance, providing data-driven insights to guide strategic decisions.

• Track progress and impact of business excellence initiatives, making adjustments where needed to ensure continuous improvement.

Continuous Improvement Culture:

• Lead the establishment of a culture of continuous improvement throughout the organization.

• Identify training needs and provide guidance for professional development in quality management techniques.

Innovation and Best Practices:

• Promote innovation by encouraging team members to develop new solutions and processes to meet emerging business challenges.

• Benchmark performance against industry standards and competitors to maintain a competitive edge.

Key Qualifications:

- Bachelor’s or master’s degree in engineering, Computer Science, or related fields.- 12+ years of experience in business excellence, process optimization, or quality management.- Demonstrated experience in leveraging AI and automation to optimize internal processes and drive continuous improvement.- Proven track record of implementing and managing Agile and DevOps frameworks in technology-driven environments.- Experience managing ISO and CMMI certification processes.- Strong understanding of Agile, DevOps, and CI/CD frameworks.- Leadership and communication skills with the ability to influence stakeholders and drive organizational change.- Familiarity with quality management tools and project management software (e.g., Jira, Azure DevOps).

Key Competencies:

• AI-Driven Thinking: Ability to integrate AI technologies into business processes, promoting automation and data-driven decision-making.

• Engineering Excellence: Strong focus on ensuring high-quality AI product development and delivery.

• Continuous Improvement: Capable of fostering a culture of ongoing innovation and improvement.

• Customer-Centric Mindset: Prioritize customer needs and ensure products / Services exceed customer expectations.

• Leadership: Ability to drive organizational change and lead cross-functional teams toward excellence

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