Operations Supervisor

2 weeks ago

Ahmedabad, India Manjal Plast Full time

Role & responsibilities

  1. Order & Logo Management


  2. • customer order call , order details logo requirement final

  3. • Logo designer customer designer coordination
  4. • Logo maximum 1 customer confirm (same day best)


  5. • Final logo confirmation customer inform 500 charge 34 extra

  6. Die Making Process


  7. • approved logo die maker mail

  8. • 2 die makers follow up manage


  9. • Maximum 2 die factory (1 best)

  10. Printing Process


  11. • Die printer sample print photo customer

  12. • Sample approval due payment customer clear
  13. • Payment clear printer


  14. • Printing maximum 2 complete

  15. Dispatch & Billing


  16. • Printed dispatch team accounts

  17. • Dispatch team tracking ID customer


  18. • 10 customer review (Very Good / Good / Bad)

  19. Daily Team Management


  20. • Under working staff manage :

  21. • Foil Printer (1) + Packer (2)
  22. • Colour Printer (1) + Packer (2)
  23. • Die Maker
  24. • Logo Designer
  25. • Accounts
  26. • Dispatcher
  27. • step pending work daily production group update
  28. • – systematic

Daily Work Schedule

  • • 9:30 – 10:00 AM: Warehouse cleaning (cleaner assign )
  • • 10:00 – 11:00 AM: Printer , workers check (2 printer + 4 packer manage )
  • • 11:00 – 12:00 PM: sample approved payment pending – payment follow up & purchase confirmation
  • • 12:00 – 1:00 PM: Logo designer customer logo confirm
  • • 1:00 – 2:00 PM: Free (buffer time)
  • • 2:00 – 2:30 PM: Lunch Break
  • • 2:30 – 4:00 PM: Free (buffer time)
  • • 4:00 – 5:00 PM: Payment follow up
  • • 5:00 – 6:00 PM: New order customers call logo confirm
  • • 6:00 – 7:00 PM: Logo final die maker mail
  • • 7:00 – 8:00 PM: Daily production count , group update , next day printers assign , dispatch & billing finalize

Performance Standards

  • • Logo confirmation: Same day – Very Good | 1 day – Good | 2+ days – Bad
  • • Die making: 1 day – Very Good | 2 days – Good | 3+ days – Bad
  • • Printing: 1 day – Very Good | 2 days – Good | 3+ days – Bad
  • • Customer review after 10 days: Aim for Very Good

Skills Required

  • • Strong coordination and follow-up skills
  • • Good communication with customers and team
  • • Systematic & organized work approach
  • • Time management and deadline orientation
  • • Basic knowledge of printing & packaging operations (preferred)

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