ServiceNow ITSM,ITOM

1 month ago


Hyderabad, India Tata Consultancy Services Full time

Greetings from TCS

TCS is Hiring for ServiceNow ITOM,ITSM

Experience: 5 -11 years

Location: Kolkata, Delhi, Bangalore, Hyderabad

Job Details

Must-Have

  • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
  • Ability to configure ServiceNow ITSM applications in alignment with approved design plans
  • Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
  • Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
  • Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
  • Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
  • Must be ServiceNow Certified Systems Administrator
  • Should possess knowledge in Agile/Scrum methodology
  • Basic knowledge with ITIL/industry standards
  • Knowledge of software development lifecycle (SDLC)


  • Experience of ITOM suite (CMDB /Discovery/Service Mapping/Event Management) within ServiceNow
  • Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
  • Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
  • Good understanding in Monitoring tool
  • Knowledge and experience with base platform & reports
  • Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell)
  • Experience in integration using REST API / SOAP / any other technology
  • Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
  • Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
  • Must be ServiceNow Certified Systems Administrator
  • Should possess knowledge in Agile/Scrum methodology
  • Basic knowledge with ITIL/industry standards
  • Knowledge of software development lifecycle (SDLC)



Good-to-Have

  • ServiceNow Implementation Specialist certification
  • ITIL V3/V4 foundation certification
  • Java developer certification


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