ServiceNow Developer

2 months ago

Hyderabad, India Coders Brain Technology Private Limited Full time

Job Description :


Key Responsibilities :


UI Development :


- Design, develop, and maintain user-friendly dashboards and interfaces in ServiceNow to improve user experience.

- Customize and enhance existing applications and workflows based on user needs and feedback.

- Ensure the UI adheres to the best practices in usability and accessibility.

Analytics and Reporting :


- Utilize Performance Analytics tools to create and manage reports that track KPIs and operational efficiency.

- Design and implement custom reports and dashboards to provide insights into service performance and trends.

- Analyze data from the ServiceNow platform to identify opportunities for service improvement and optimization.

Performance Management :


- Monitor and review service performance metrics, providing actionable insights for service level management.

- Collaborate with stakeholders to establish performance benchmarks and strive for continuous process improvement.

- Participate in the development of Performance Improvement Plans based on analytical data.

Collaboration :


- Work closely with cross-functional teams to gather requirements and ensure alignment with business objectives.


- Provide training and support to users on ServiceNow analytics tools and reporting features.

- Stay current with ServiceNow updates and best practices to leverage new features effectively.

Qualifications :


- 5+ years of experience with ServiceNow platform, focusing on UI development and reporting.

- Strong understanding of ServiceNow modules (e.g., ITSM, ITOM, ITBM).

- ITSM and ITOM are mandatory

- Proficiency in Performance Analytics and reporting tools within ServiceNow.

- Excellent analytical skills with experience interpreting complex data sets.

- Strong problem-solving skills and the ability to work under minimal supervision.

(ref:hirist.tech)

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