Servicenow itsm,itom

1 day ago


Hyderabad, India Tata Consultancy Services Full time

Greetings from TCS TCS is Hiring for Service Now ITOM, ITSM Experience: 5 -11 years Location: Kolkata, Delhi, Bangalore, Hyderabad Job Details Must-Have Experience as a Service Now ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure Service Now ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing Service Now software solutions using Java Script, Jelly, one or more Web Services, XML, HTML and CSS Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, My SQL databases and AD respectively Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Must be Service Now Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC) Experience of ITOM suite (CMDB /Discovery/Service Mapping/Event Management) within Service Now Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.) Good understanding in Monitoring tool Knowledge and experience with base platform & reports Good experience in Scripting & Reg EX (Java Script, Unix Shell scripting and Windows scripting and Power Shell) Experience in integration using REST API / SOAP / any other technology Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Must be Service Now Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC) Good-to-Have Service Now Implementation Specialist certification ITIL V3/V4 foundation certification Java developer certification



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