ServiceNow ITSM,ITOM Technical Specialist

4 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time

Tata Consultancy Services

We are seeking an experienced ServiceNow ITSM and ITOM Developer to join our team in Kolkata, Delhi, Bangalore, or Hyderabad.

Estimated Salary: ₹1,200,000 - ₹2,400,000 per annum

Job Description:

As a ServiceNow ITSM and ITOM Developer, you will be responsible for designing and implementing incident management, problem management, change management, knowledge management, and service catalog solutions using ServiceNow software. You will also work on configuring ServiceNow ITSM applications, creating repeatable processes, and ensuring high availability of development, test, staging, and production environments.

Key Responsibilities:

  • Configure ServiceNow ITSM applications in alignment with approved design plans.
  • Develop ServiceNow software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
  • Create SQL queries and LDAP queries to connect to and pull data from Oracle, MySQL databases, and Active Directory.
  • Work with Agile/Scrum methodology and possess basic knowledge of ITIL/industry standards.
  • Design and implement ITOM suite components, including CMDB, Discovery, Service Mapping, Event Management, within ServiceNow.
  • Familiarity with Cloud Fundamentals, Windows/Unix administration, and Infrastructure environment setup.

Requirements:

  • Must be ServiceNow Certified Systems Administrator.
  • Intermediate knowledge and ability to understand Infrastructure environment setup (Server/Network/Storage/etc.).
  • Good understanding of Monitoring tools and Scripting & RegEX (JavaScript, Unix Shell scripting, and Windows scripting/Powershell).
  • Experience with integration using REST API/ SOAP/any other technology.

Bonus Skills:

  • ServiceNow Implementation Specialist certification.
  • ITIL V3/V4 foundation certification.
  • Java developer certification.


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