Patient Relationship Executive
1 day ago
Company Overview Sir H. N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital located in Mumbai. Emphasizing on Cardiac Sciences, Oncology, Neuro Sciences, and other critical areas, this institution is designed to meet international standards, focusing on respect for life through advanced diagnostics, and medical care. Continuing the legacy since 1918, the hospital is committed to excellence in patient care and service delivery. Learn more about us at rfhospital.org . Job Overview The Patient Relationship Executive at the Feedback Cell plays a pivotal role in enhancing patient satisfaction. This full-time junior position requires a work experience of 1 to 3 years, with the role being based in Mumbai. The executive will be crucial in managing patient feedback and ensuring high standards of patient care and service quality. Qualifications and Skills Strong communication skills to effectively interact with patients and staff, ensuring clarity and understanding in all interactions (Mandatory skill). Proficient in conflict resolution to address and manage disputes or concerns raised by patients, turning negative experiences into positive outcomes (Mandatory skill). Expertise in feedback management to systematically collect, analyze, and act upon patient feedback for continuous service improvement (Mandatory skill). Demonstrated experience in customer service, focusing on patient needs and providing exceptional support and care. Compassionate and empathetic approach, essential for providing patient care and managing patient relations effectively. Ability to work collaboratively with diverse teams to ensure integrated service delivery and patient satisfaction. Excellent organizational skills to manage multiple feedback channels and maintain accurate records. Adaptable and solution-oriented mindset, essential for responding to patient queries and operational challenges. Roles and Responsibilities Manage patient feedback channels, ensuring timely collection, documentation, and response to patient queries and concerns. Work closely with medical and administrative staff to resolve patient issues and provide a seamless care experience. Analyze feedback trends to identify areas of improvement and report findings to management for strategic planning. Conduct follow-ups with patients to ensure satisfaction with the services provided and address any lingering issues. Facilitate communication between patients and relevant hospital departments to ensure patient needs and expectations are met. Maintain high levels of patient confidentiality and adhere to hospital policies regarding data protection and privacy. Provide training and support to staff on effective patient communication and feedback management techniques. Proactively suggest and implement process improvements based on patient feedback and operational insights.
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Patient Relationship Executive
1 day ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital located in Mumbai. Emphasizing on Cardiac Sciences, Oncology, Neuro Sciences, and other critical areas, this institution is designed to meet international standards, focusing on respect for life through advanced diagnostics,...
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Patient Relationship Executive
3 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital located in Mumbai. Emphasizing on Cardiac Sciences, Oncology, Neuro Sciences, and other critical areas, this institution is designed to meet international standards, focusing on respect for life through advanced diagnostics,...
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mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeJob DescriptionWe are arranging a Mega Walkin Drive for Patient Relationship Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 12-Aug-2025Time: 3 PMQualification: Any GraduateQualifications and SkillsMinimum of 1 to 3 years of...
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Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob DescriptionWe are arranging a Mega Walkin Drive for Patient Relationship Executive (On Roll) at below address and timeAddress:Sir H N Reliance Foundation Hospital, Gate 7Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004Date: 12-Aug-2025Time: 3 PMQualification: Any GraduateQualifications and SkillsMinimum of 1 to 3 years of...
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Patient Experience
2 days ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Experience
3 days ago
Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 25,00,000 - ₹ 50,00,000 per yearCompany OverviewSir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a...
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Patient Counsellor
3 weeks ago
Mumbai, India Acme Services Full timeJob Description We are seeking a compassionate and results-oriented Patient Counsellor to join our client's healthcare team through Acme Services. This pivotal role is responsible for overseeing daily clinic operations and contributing to its financial performance by effectively communicating treatment value, managing patient inquiries, and ensuring seamless...
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Patient Care Executive
7 days ago
Mumbai, India The Esthetic Clinics Full timeLooking for someone having knowledge in Interface with Patients, setup doctor consultation, end to end coordination and will be responsible for counselling the patients also. **Responsibilities**: - Ensure complete and accurate patient registration, which includes recording a patient’s insurance If - Provide patient consultations and recommended...
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Patient Ambassador
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Mumbai, India Pfizer Full timeWhy Patients Need You Our focus is on patients and understanding the critical role our medicines play to produce better health outcomes. As a cross functional team of experts, we create and execute comprehensive market access strategies through the integration of pricing and reimbursement, health technology assessment, evidence-based medicine review, and...
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Patient Care Executive
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Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 2,50,000 - ₹ 3,50,000 per yearEnsuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.Understanding from patients their chief concerns, their history and...
