Patient Counsellor

4 weeks ago

Mumbai, India Acme Services Full time

Job Description We are seeking a compassionate and results-oriented Patient Counsellor to join our client's healthcare team through Acme Services. This pivotal role is responsible for overseeing daily clinic operations and contributing to its financial performance by effectively communicating treatment value, managing patient inquiries, and ensuring seamless coordination across departments. The ideal candidate will possess strong empathetic communication skills, a knack for patient relationship management, and a commitment to patient satisfaction. Key Responsibilities - Operational & Financial Oversight: Responsible for the day-to-day operations and overall financial performance of the clinic, ensuring smooth workflow and revenue generation. - Treatment Coordination: Engage in daily coordination with the consultant / clinic head based on the treatment advised by them, ensuring alignment and seamless patient care. - Patient Education & Commitment: Effectively help patients understand the value of treatment, guiding and convincing patients to commit to treatment plans. - Financial Explanation: Clearly explain the tariff of the respective procedures/investigations to patients in detail, ensuring transparency and clarity regarding costs. - Reporting & Data Management: Accurately maintain counselor reports daily, including metrics on advice given, conversion rates, and patient-wise data for performance tracking. - Finance Coordination: Facilitate smooth operations by coordinating with the finance department on matters such as invoices, getting discount approval, and billing. - Complaint Resolution & Empathy: Establish a tone of empathy that helps to resolve any patient complaints or conflicts professionally and constructively, preserving patient trust. - Patient Follow-up: Ensure consistent and comprehensive follow-up with patients at all stages of their treatment journey, from initial consultation to post-treatment care. - Long-term Relationship Management: Act as a Doctor for life by being responsible for long-term relationship management with the patient, fostering trust and loyalty. Skills - Strong ability to manage day-to-day operations and contribute to financial performance. - Excellent coordination skills with consultants and clinic heads. - Proficiency in patient counselling and effectively convincing patients to commit to treatment. - Clear communication of treatment tariffs and costs. - Adept at maintaining counselor reports (advice, conversion, patient data). - Strong coordination with the finance department (invoices, discounts, billing). - Demonstrated empathy and skills in resolving patient complaints/conflicts. - Effective patient follow-up at all stages. - Capability for long-term relationship management with patients. Qualifications - Proven experience in a patient counselling or similar client-facing role within the healthcare sector. - Demonstrable ability to manage operational aspects and contribute to financial targets. - Exceptional communication and interpersonal skills, with a strong empathetic approach. - Ability to handle sensitive information and maintain patient confidentiality.

  • Patient Counsellor

    4 days ago

    Mumbai, India TalentShape Full time

    Looking to hire Patient Counsellor. He or she must have experience into counselling before. **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹16,936.00 per month **Benefits**: - Commuter assistance - Food provided - Health insurance Schedule: - Rotational shift Supplemental pay types: - Commission pay - Joining bonus - Overtime pay -...

  • Patient Counselor

    2 weeks ago

    Mumbai, India TalentShape Full time

    Looking to hire a counsellor for health care sector. He or she will be called Patient Counsellor **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Leave encashment - Life insurance - Paid sick time - Provident Fund Schedule: - Flexible...

  • Medical Counsellor

    2 weeks ago

    Mumbai, Maharashtra, India CARA Hair Transplant & Aesthetic Clinic Full time

    As a Medical Counsellor in an Aesthetic Clinic, key performance indicators (KPIs) are important to assess the effectiveness of the role in driving patient satisfaction, business growth, and overall clinic performance. Here are some relevant KPIs for this role: **1. Conversion Rate of Consultations to Treatments** - **Definition**: The percentage of patients...

  • Patient Counsellor

    1 week ago

    Kurla, Mumbai, Maharashtra, India Qi Spine Clinic Full time

    **Job Title**:Patient Counsellor - Virtual Consultation **About us**: Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic...

  • Patient Care Counsellor

    1 week ago

    Mumbai, India DayToDay Health Full time

    **What you'll do** - To achieve monthly patient enrolment targets that are communicated from time to time - To visit designated hospital every day and meet / greet Doctor and generate patient leads - To give presentations to patients on DayToDay Health app and resolve all enrolment queries - To enter patient leads generated from the field and to fill the...

  • Patient Counsellor

    2 weeks ago

    Mumbai, Maharashtra, India QI Spine Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Detailed Job Responsibilities: • Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. • Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. • Understanding from...

  • Patient counsellor

    2 days ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.Understanding from patients their chief concerns, their history and...

  • Patient Counsellor

    9 hours ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. - Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. - Understanding from patients their chief concerns, their history...

  • Clinical Pharmacy Counsellor

    2 weeks ago

    Mumbai, Maharashtra, India Samiir Halady Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    This requirement is for one of the companies that I am currently working withJob Title: Clinical Pharmacy Counsellor Department:Clinical Services / Patient Care Location: Freelance Counselling (Flexible hours - as per counsellor's availability)Reporting To: Medical Director / Clinical CoordinatorThe company is a patient-centric renal care initiative...

  • Patient Counselor

    2 days ago

    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring relationship manager cum Patient counselor. - Conversion Strategy & Execution: Design, implement, and optimize processes and metrics to drive high patient conversion rates for Nivaan's treatment plans. - Revenue Ownership: Take complete ownership of in-clinic conversions and deliver 5x revenue growth quarteron-quarter through targeted planning...