Guest Relations Executive

3 weeks ago

mumbai, India AccorHotel Full time

We are looking for a dedicated Guest Relations Executive to ensure that every guest enjoys a memorable and seamless stay at Fairmont Mumbai. This role requires a combination of impeccable hospitality skills attention to detail and a genuine passion for exceeding guest expectations.

Key Responsibilities:

  • Guest Engagement: Welcome guests warmly upon arrival engage with them throughout their stay and anticipate their needs to provide personalized service and enhance their overall experience.
  • Concierge Services: Assist guests with various requests including restaurant reservations transportation arrangements and sightseeing recommendations ensuring that their stay is both enjoyable and convenient.
  • Problem Resolution: Address guest concerns and complaints promptly and effectively seeking solutions to ensure guest satisfaction and retention.
  • Guest Feedback: Solicit feedback from guests to gauge satisfaction levels and identify areas for improvement actively seeking ways to enhance the guest experience.
  • Special Requests: Handle special requests from guests such as arranging for special amenities or organizing celebrations ensuring that all requests are fulfilled to the highest standards.
  • Communication: Maintain clear and open communication with guests colleagues and other departments to ensure seamless coordination and execution of guest requests.
  • Knowledge Sharing: Stay informed about hotel facilities services and local attractions to provide guests with accurate information and recommendations.
  • VIP Services: Provide VIP guests with personalized attention and amenities ensuring that their experience at Fairmont Mumbai exceeds their expectations.
  • Administrative Tasks: Assist with administrative duties as needed including maintaining guest records handling correspondence and processing guest payments.

Qualifications :

  • Previous experience in a guestfacing role within the hospitality industry is preferred.
  • Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
  • Strong communication skills both verbal and written with fluency in English (additional languages are a plus).
  • Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
  • Excellent organizational skills and attention to detail with the ability to multitask effectively.
  • Proficiency in using computer systems and hotel management software.
  • Flexibility to work various shifts including weekends and holidays.


Remote Work :

No


Employment Type :

Fulltime

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