Current jobs related to Customer Support Executive - Noida, Uttar Pradesh - AMPM

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from youRoles & Responsibilities- Interact with customers to understand service-related needs and...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we'd love to hear from you Roles & Responsibilities Interact with customers to understand service-related needs and...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Role

    2 weeks ago

    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India INNOVA ESI Full time

    Job Description: We are looking for a Customer Support Executive / Telecaller to handle inbound and outbound calls. The ideal candidate will be responsible for addressing customer queries, providing product/service information, and resolving customer issues efficiently.This role demands excellent communication skills, a pleasant tone, patience, and the...

  • Customer Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Digitech Squad Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer.Job Type:...

  • Customer Support Executive

    1 week ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Company:MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India,...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Voicetree Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the Company:MyOperator is a leading SaaS-based call management system that helps businesses streamline their customer communication. Founded by Ankit Jain, MyOperator enables companies to manage calls, track customer interactions, and enhance customer experience through cloud telephony solutions. Trusted by over 30,000+ businesses across India,...

Customer Support Executive

4 weeks ago

Noida, Uttar Pradesh, India AMPM Full time

JOB DESCRIPTION

Customer Interaction & Service Delivery

  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  • Handle product-related questions with in-depth knowledge of the brand's collections, materials, sizing, and styling advice.
  • Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
  • Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

  • Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
  • Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
  • Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

  • Maintain accurate records of interactions using CRM and ticketing tools.
  • Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
  • Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

  • Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
  • Work closely with the merchandising team to stay updated on product availability and new launches.
  • Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

  • Uphold the brand's image in all interactions and uphold confidentiality and sensitivity in all client communications.
  • Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline; a background in fashion, retail, or communications is a plus.
  • 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
  • Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
  • Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
  • Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
  • High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

  • Experience dealing with high-net-worth customers or clients in a luxury setting.
  • Knowledge of fashion trends, styling, and luxury products.
  • Exposure to omnichannel support environments (phone, email, chat, social).