ServiceNow Presales Solution Architect

2 hours ago

Noida, India HCLTech Full time

Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)Skill Profile :Strong client facing skillsStrong communication skills and experienced in communication at executive levelStrong Process Analysis / Requirement gathering skillsFluent EnglishExperience in architecting and Solution consultingExperience in ServiceNow solution design and transformation roadmapIdeally, Consulting experience and/or certification as Technology ArchitectExperience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.Technology Architect certification preferredIT Operations experiencesITIL Foundation is preferredCoordination, negotiation, and persuasion skillsAbility to work with all levels of client and internal resourcesStrong verbal and written communication skills with the ability to communicate technical information in non-technical languageRoles and Responsibilities:Manage and coordinate involved technology teams in on- and offshore locations across multiple regionsDevelop technical solution design and create corresponding cost estimatesPresent and discuss solutions with client executivesPresent technology solution to internal executive approversHelp clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business driversFacilitate client workshops, document business requirements and develop them into a proposed business case and solution designAct as customers’ key contact on the proposed technology solutionResponsible for creating SOW for the proposed solutionResponsible for transitioning the solution to the Build team for implementation upon contract signatureAssist the sales team in the qualification of customer needsParticipation across the sales lifecycle on acquiring strategic customersProvide mentoring and training to peers, colleagues and partnersDemonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.Generation of product demo scripts and scenarios and maintaining demonstration environment(s)Responding to Request for Information/Proposal documentsStaying current on product developments/releases to a level required for demo and POC/POVStaying current on competitive analyses and understanding differentiators between the company and its competitorsResponsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.Act as the subject matter expert at Executive briefings / marketing events

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