ServiceNow Presales Solution Architect

4 weeks ago

Noida, India HCLTech Full time

Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)

Skill Profile:

  • Strong client facing skills
  • Strong communication skills and experienced in communication at executive level
  • Strong Process Analysis / Requirement gathering skills
  • Fluent English
  • Experience in architecting and Solution consulting
  • Experience in ServiceNow solution design and transformation roadmap
  • Ideally, Consulting experience and/or certification as Technology Architect
  • Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
  • Technology Architect certification preferred
  • IT Operations experiences
  • ITIL Foundation is preferred
  • Coordination, negotiation, and persuasion skills
  • Ability to work with all levels of client and internal resources
  • Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

Roles and Responsibilities:

  • Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
  • Develop technical solution design and create corresponding cost estimates
  • Present and discuss solutions with client executives
  • Present technology solution to internal executive approvers
  • Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers
  • Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
  • Act as customers’ key contact on the proposed technology solution
  • Responsible for creating SOW for the proposed solution
  • Responsible for transitioning the solution to the Build team for implementation upon contract signature
  • Assist the sales team in the qualification of customer needs
  • Participation across the sales lifecycle on acquiring strategic customers
  • Provide mentoring and training to peers, colleagues and partners
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
  • Act as the subject matter expert at Executive briefings / marketing events

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