Team Lead/Process Specialist

2 weeks ago

Pune, India Infosys BPM Full time

Location- Pune

Designation- Team Lead/Process Specialist - French

Experience- 2-6 Years

Education- Any Graduation (15 Yrs of full-time graduation)

B1 or B2 Certification is mandate.

Looking for immediate to 30 Days


Job Description

  • Overview of the Client:
  • client is a Canadian multinational investment bank and financial services company. It is one of the top 10 banks in Canada and US. They offer services under the scope of Retail and Wealth Banking.


Responsibilities:

  • with relevant stakeholders on day-to-day operational tickets as per SOP.
  • on day-to-day process targets in meeting Customer SLAs.

Interact with clients as per business requirements.

  • for detail and report out quality measures for the process, also flag key risks if any.
  • process queries and Quality Auditing, upon expertise gained and certification for the same.
  • Compliance and controllership.
  • the governance mechanism established with the client.

Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.


Competencies:

  • In French Language both oral and written.
  • be comfortable working long hours to meet deadlines / support ADHOC business requirements if any.
  • Customer Service Skills.
  • have good analytical skills and can make decisions based on the situation.
  • knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations.
  • to work in business aligned shifts.
  • to accept changes in work methods or systems to improve performance beyond agreed standards.


Experience, Education Qualification & Soft skills:

  • Bachelor’s degree in commerce, business administration or business management is preferred based on businesses aligned.
  • 6 -7 years of full-time work exp.
  • B2 level or equivalent Master’s degree in French from any renowned university is mandate.


  • Environment:
  • work model is offered post process certification / satisfactory level of knowledge transfer is achieved.
  • from outside Infosys offices will imply Camera based security monitoring tool.


If interested, please share your resume with below details to

Name:

Email & Mobile Number:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with the shift:

Preferred Location:


Thanks & Regards

Rashmi M S

HR - Process Specialist

Infosys BPM Ltd

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