Process Specialist

1 month ago


Pune, India Infosys Full time
Job ID/Reference CodePROGEN-EXTERNAL-176050Work Experience 2-4 YearsJob TitleProcess Specialist Responsibilities •Perform Quality Audits on Voice / Chats / Web / email tickets•Perform Root Cause Analysis and suggest corrective action•Provide real time feedback to Agents•Provide updates in quality huddles•Participate in calibration sessions with other Quality Auditors / SME / Client SME•Pitch in for Calls / Email / Chats if required to maintain the Service Levels•Gain process knowledge and process 2 tickets on daily basis•Diagnose and troubleshoot technical issues, including account setup and network configuration and assist the team•Works towards building relationships with client process owners to be able to anticipate and plan for future issues and challenges and improvement of SOP’s / Knowledge articles•Maintain jovial relationships with team members and Management•Work Hand in Glove with SMEs / Team Lead / Quality team to ensure all desired metrics are met for the team•Ability to co-ordinate and influence people to get the work completed•Provide insight to the team & Management from the quality report week. Got recognized in R&R. Recognized as Engineer of the month. Preferred Skills: Customer Service-> Voice Educational Requirements BCom Service Line BPO Service Line
  • Process Specialist

    5 days ago


    pune, India Infosys Full time

    Responsibilities Perform complex transaction processing across various processes like Withdrawals / Terminations / Forfeitures / Plan to Plan transfers/ Contributions / Vesting/ Funding / Dividends / Exchanges / External Audits / Fees / Demographic (Census) / Hardships / RMDs / QDRO / Beneficiary / Loans / Adjustment (corrections) processing /Excess...

  • Process Specialist

    5 hours ago


    pune, India Infosys Full time

    Responsibilities · Enhance efficiency of the process by continuously evaluating and improving the end-to-end catastrophe modeling process· Understand and interpret model results, model differences and limitations and provide risk specific observation to the underwriter.· Proactive communication with stakeholders on modelling requirements and ad-hoc...

  • Process Specialist

    2 weeks ago


    pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 4th May 2024.Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend.Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3 Tikona...

  • Process Specialist

    2 weeks ago


    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 4th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process AssociateProcess: Fraud Ops/Charge BackLocation: TCS - S3...

  • Process Specialist

    2 weeks ago


    Pune, India Tata Consultancy Services Full time

    Direct Walk-in Interview Opportunity for Fraud Ops/Charge Back @TataConsultancyServices, Pune location on 4th May 2024. Note: Candidates with relevant experience in " Fraud Ops/Charge Back " can directly attend the interview. Please go through the norms below before you attend. Job Role: Process Associate Process: Fraud Ops/Charge Back Location: TCS -...

  • Process Expert

    4 weeks ago


    Pune, India Barclays Full time

    **Job Title**: Process Expert **Location**: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all...


  • Pune, India Creative People Specialist Full time

    Objective: Achieving maximum objective of companies products in the assigned territory. Pxperience - 1 to 3 years Job Location - Shikrapur, Near Pune CTC- Rs.14000/- per month plus benefits Key Responsibilities: - Engages customers in remote/onsite requirement gathering sessions to analyse customer’s supply chain processes, identify the pain point and...


  • Pune, India Sidel Full time

    IT Workplace Operations SpecialistContract TypePermanentCountryINDIALocationPuneYour opportunityThe workplace Operations specialist (WPOSs) is in charge of maintaining the standards used for the end user equipements (Computers, Smartphones, tablets etc ...) which are defined by the WorkPlace Innovation Lead (WPIL). The Workplace Operations specialist is also...

  • Process Specialist

    2 weeks ago


    Pune, India Tata Consultancy Services Full time

    Direct Walkin interview opportunity for AML/KYC/Name Screening/ CDD/Fraud/Sanction/Chargeback @ Pune on 4th May24Note: Candidates with relevant experience in AML/KYC/Name Screening/ CDD/Fraud/Sanction/Chargeback can directly Walk-in for interview.Please go through Norms and Eligibility criteria.Job Role: Team MemberDomain : AML Transaction Monitoring /...


  • Pune, India Sidel Full time

    IT Workplace Operations Specialist Contract Type Permanent Country INDIA Location Pune Your opportunity The workplace Operations specialist (WPOSs) is in charge of maintaining the standards used for the end user equipements (Computers, Smartphones, tablets etc ...) which are defined by the WorkPlace Innovation...


  • pune, India Sidel Full time

    IT Workplace Operations Specialist Contract Type Permanent Country INDIA Location Pune Your opportunity The workplace Operations specialist (WPOSs) is in charge of maintaining the standards used for the end user equipements (Computers, Smartphones, tablets etc ...) which are...


  • Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a...


  • pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, no matter the size and complexity of the organization. Come work for the only company with a...

  • UX Specialist

    1 month ago


    Pune, India Advitha Tech Solutions Full time

    Job description :We are looking for an experienced UX Research Specialist to join our team. As a UX Research Specialist at our company, you will be responsible for conceptualizing and forming product and website improvements and features. In addition, you will be evaluating the usability and success of all of our marketing touchpoints. UX Research Specialist...

  • UX Specialist

    4 weeks ago


    Pune, Maharashtra, India Advitha Tech Solutions Full time

    Job description :We are looking for an experienced UX Research Specialist to join our team. As a UX Research Specialist at our company, you will be responsible for conceptualizing and forming product and website improvements and features. In addition, you will be evaluating the usability and success of all of our marketing touchpoints. UX Research Specialist...

  • UX Specialist

    1 month ago


    Pune, India Advitha Tech Solutions Full time

    Job description :We are looking for an experienced UX Research Specialist to join our team. As a UX Research Specialist at our company, you will be responsible for conceptualizing and forming product and website improvements and features. In addition, you will be evaluating the usability and success of all of our marketing touchpoints. UX Research Specialist...


  • Pune, India Deorwine Infotech Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹14,637.00 - ₹25,737.00 per...


  • Pune, India Apagen Solutions Pvt Ltd Full time

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹13,655.00 - ₹25,755.00 per...

  • Production Specialist

    1 month ago


    Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

    Description TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth...

  • Payment Specialist

    1 month ago


    Pune, India TransPerfect Full time

    TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The DataForce Payment Specialist will be responsible for managing and coordinating the completion of all...