Corporate Relations Manager
1 month ago
Key Responsibility Areas
You will be primarily accountable for managing the relationship with all companies where Sprink is a food partner.
Work with senior management team to provide a superior level of service to clients by managing their expectations and our deliverables
Analysing client metrics to identify opportunities to improve the overall service
Communicate key client requirements/service levels internally and help Operations team to manage client expectations if required
Coordinate client satisfaction surveys (voice of the client)
Manage Client escalated issues and work on action items after performing root-cause analysis of the issues raised
Coordinate the invoicing process as per the monthly billing cycle of each client
Act as an escalation point and liaison across the divisions to coordinate resolution of client queries
Maximum 2 years of work experience (In similar roles of Sales, Business development or Operations management role)
Should be graduate/diploma in any discipline
Strong organizational and administrative skills
Excellent communication skills, both written and verbal. Spoken and written English is a must. Knowledge of Kannada will be an added advantage.
Comfortable with advanced features of MS excel. Should have the intuition to use data effectively for devising operations efficiency
Detail-oriented with strong analytical and problem-solving skills
This is 6 days working role which will require the selected candidate to be available based on client's needs
The job requires daily travel to client location(s) so having own vehicle is a must
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