Lead Verification/Customer Support

5 days ago

Perungudi, India Sulekha Full time

Job Description

About

is one of India's leading digital platforms for local services. We help millions of users connect with service providers across categories such as education, home services, events, business services, and more. With a strong presence in multiple cities, Sulekha leverages technology, data, and customer insights to make service discovery seamless and efficient. Our mission is to empower businesses and individuals by bridging the gap between service seekers and service providers.


Position: Consultant

Location: Chennai


Job Summary

We are seeking energetic and customer-focused Consultants to join our customer support team. The ideal candidate will be responsible for handling customer interactions through calls, ensuring customer satisfaction, and achieving daily targets.

This role requires proficiency in Hindi and Telugu in addition to English.


Key Responsibilities

Make over 400 customer calls per day through the auto-dialing system.

Follow the customer service script provided to maintain consistency.

Adhere to company policies, resolution processes, and compliance standards.

Maintain strong customer relations and ensure satisfaction.

Achieve individual and team-based performance targets.

Record and analyse customer interactions using the internal CRM system.

Maintain data accuracy and document customer queries.


Qualifications & Experience

Bachelor's degree is preferred.

Customer-oriented with strong professionalism and active listening skills.

Ability to multitask, manage time effectively, and achieve targets.

Strong communication skills in English with proficiency in Hindi and Telugu.

Good call handling skills with a problem-solving attitude.


Key Skills

Excellent communication skills in English, Hindi, and Telugu.

Customer engagement and service orientation.

Analytical thinking and attention to detail.

Strong written and verbal skills.

Job Type: Contractual / Temporary

Pay: ₹19, ₹20,000.00 per month

Work Location: In person

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