Patient Calling Specialist

5 days ago

Perungudi, Tamil Nadu, India Tech Lead RCM Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Company: Tech Lead RCM

Location: Chennai, India

Job Type: Full-time

About Us

Tech Lead RCM is a fast-growing Revenue Cycle Management (RCM) company helping physician offices and healthcare providers achieve efficiency in billing, collections, and compliance. We are building a high-performance Patient Calling Team to manage both inbound and outbound patient interactions with professionalism and empathy.

Role Overview

We are seeking Patient Calling Specialists experienced in handling both inbound and outbound calls.

The role involves patient billing inquiries, insurance verification, appointment coordination, and follow-up with collections.

Candidates must be excellent communicators with strong knowledge of U.S. healthcare processes.

Key Responsibilities

Outbound Calls

Contact patients to verify insurance, demographics, and eligibility.

Inform patients about co-pays, deductibles, and balances due.

Follow up on outstanding patient balances and payment arrangements.

Remind patients about appointments and documentation requirements. Inbound Calls

Answer incoming patient calls related to billing, statements, and insurance queries.

Handle patient concerns regarding claims, payments, and coverage.

Provide accurate information and resolve queries with first-call resolution focus. Escalate complex issues to the AR or billing team as needed. Documentation & Compliance

Maintain detailed and accurate records of all interactions in the billing system.

Ensure HIPAA compliance and company policy adherence in every call.

Collaborate with the AR, coding, and billing teams for issue resolution.

Required Skills & Qualifications

Minimum 2 years of U.S. Healthcare/RCM experience in patient calling (inbound & outbound).

Excellent English communication (both verbal and written). Strong knowledge of insurance verification, billing, and payment collections.

Experience with EHR/PM systems and call handling software. Ability to manage high volume with empathy and professionalism. Key Performance Indicators (KPIs)

Call Quality & Accuracy: ≥ 90% adherence in documentation and communication. Daily Call Volume: 35–50 outbound calls; timely handling of 30–40 inbound calls.

First Call Resolution: ≥ 80% of patient issues resolved on the first call.

Collection Rate: 90%+ of assigned balances collected within timelines.

Average Handling Time (AHT): Maintain within agreed benchmarks.

Compliance: Zero HIPAA or policy breaches.

What We Offer

Opportunity to shape a key function in a rapidly growing organization

Collaborative and innovative work culture

Professional development and growth opportunities

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Application Question(s):

  • How many years of AR Patient Calling experience do you have?

Experience:

  • Patient calling: 2 years (Required)

Work Location: In person

  • Tele Calling executive

    1 week ago

    Perungudi, Tamil Nadu, India The Healer Foundation Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    About The Healer Foundation:The Healer Foundation is a trusted NGO based in Tamil Nadu, committed to transforming lives through education, health, and community empowerment. We are expanding our outreach and looking for dynamic Telecallers to join our team.Job Responsibilities:Make outbound calls to potential beneficiaries, donors, and stakeholders.Explain...

  • Tele Calling Executive

    2 days ago

    Perungudi, Tamil Nadu, India The Healer Foundation Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job description:About The Healer Foundation:The Healer Foundation is a trusted NGO based in Tamil Nadu, committed to transforming lives through education, health, and community empowerment. We are expanding our outreach and looking for dynamic Telecallers to join our team.Job Responsibilities:Make outbound calls to potential beneficiaries, donors, and...

  • Telecalling Specialist

    7 days ago

    Perungudi, Tamil Nadu, India Touchmark Descience Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Immediate Hiring for Telecalling Specialist (No's 50)Designation : Executive, Sr Executive & Assistant ManagerQualification : Diploma or Any DegreeExperience : 1 to 5 yearsPreferred : Telecalling in Real-Estate BackgroundSalary : 20k to 30kEmployee Benefits :PFESIIncentivesWork Location : (Aynavaram, Guduvancheri, Iyyappathangal, Kelambakkam, Kundrathur,...

  • Coding Specialist

    6 days ago

    Perungudi, Tamil Nadu, India VENTRA Health Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Us:Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

  • Coding QA Specialist, Interventional Radiology

    19 hours ago

    Perungudi, Tamil Nadu, India VENTRA Health Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About Us:Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

  • General Dentist

    6 days ago

    Perungudi, Tamil Nadu, India 7d2630e5-3112-4d96-9629-c423dc315f6c Full time ₹ 2,40,000 per year

    We are seeking a skilled and compassionate General Dentist to join our dental team. The ideal candidate will provide high-quality dental care, diagnose and treat oral health issues, and educate patients on preventive dentistry. You will play a key role in ensuring excellent patient experiences and maintaining the highest standards of clinical care.Key...

  • Consulting Physician

    6 days ago

    Perungudi, Tamil Nadu, India Amura Health Full time ₹ 1,72,76,982 - ₹ 16,88,31,560 per year

    You weren't looking for this. But deep down, you've always known... there has to be more.More truth, happiness, beauty and meaning to the way we live and care. The truth is that science has always been there. But healthcare never touched it as it is over-romanticised in the name of saving lives.So, what would you do if someone told you that this same science...

  • Freshers-VOICE PROCESS-NIGHT SHIFT

    1 week ago

    Perungudi, Tamil Nadu, India Vacancy for AR CALLER Full time ₹ 1,70,000 - ₹ 2,13,000 per year

    Opening for Freshers - Any Graduates - ChennaiScyo Decision Services Chennai( Taramani, Perungudi, OMR )Openings for International Voice Process- AR Calling/IV/Authorization/Patient Calling/Pharmacy calling-US healthcare (For Freshers)Designation : Trainee Client Service ExecutiveShift: 5.30PM to 3.30AM IST or 8.30 PM to 5.30 AM ISTProcess: Voice...

  • Telecaller Executive

    2 days ago

    Perungudi, Tamil Nadu, India Iswarya Health Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Handle patient inquiries and resolve issues.Provide prompt, efficient, and satisfactory responses to patient inquiries.One year Experience in telecalling will be added as advantage.Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.Analyze customer data to identify patterns and insights, and...

  • Front Office Executive

    1 week ago

    Perungudi, Tamil Nadu, India Burj Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsible for Front office which includes Patients Reception, Registration, Billing, Tel.Ph handling.A Front Office Executive job description includes welcoming guests, managing phone calls and correspondence, maintaining a clean and organized reception area, and performing general administrative duties like filing and data entry to ensure a positive first...