Customer Support Team Leader

5 days ago

Perungudi, Tamil Nadu, India Lubdub Medical Technologies Pvt Ltd Full time ₹ 46,878 - ₹ 5,62,011 per year

A Customer Service Team Leader oversees a team of customer service representatives, ensuring excellent service delivery, resolving escalated issues, and providing guidance to team members. They are responsible for training, performance management, and analyzing data to improve service quality and efficiency. Key Responsibilities:

  • Leading and Coaching:Provide guidance, training, and mentorship to team members on customer service skills, policies, and procedures.
  • Performance Management:Monitor team performance, set goals, conduct performance reviews, and provide feedback to improve individual and team outcomes.
  • Problem Solving:Handle escalated customer issues, complaints, and inquiries, finding effective solutions and ensuring customer satisfaction.
  • Quality Assurance:Monitor customer interactions, analyze data, and implement strategies to improve service quality, efficiency, and customer experience.
  • Team Management:Manage team schedules, delegate tasks, ensure team morale and motivation, and facilitate communication within the team.
  • Collaboration:Work with other departments to resolve customer issues, improve processes, and enhance the overall customer experience.
  • Policy and Procedure:Develop, implement, and maintain customer service policies and procedures to ensure consistency and adherence to company standards.

Essential Skills:

  • Communication: Excellent verbal and written communication skills to interact with customers, team members, and management.
  • Leadership: Ability to motivate, guide, and inspire a team to achieve goals.
  • Problem-solving: Analytical and critical thinking skills to identify and resolve customer issues and improve service delivery.
  • Interpersonal skills: Ability to build rapport and establish positive relationships with customers and team members.
  • Organizational skills: Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service knowledge: Strong understanding of customer service principles, best practices, and industry trends.
  • Technical skills: Proficiency in CRM software and other tools used in customer service.
  • CONTACT NUMBER

Job Type: Full-time

Pay: ₹15, ₹46,678.67 per month

Benefits:

  • Health insurance

Work Location: In person

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