Customer Support Team Leader

4 days ago


Perungudi, Tamil Nadu, India Lubdub Medical Technologies Pvt Ltd Full time ₹ 46,878 - ₹ 5,62,011 per year

A Customer Service Team Leader oversees a team of customer service representatives, ensuring excellent service delivery, resolving escalated issues, and providing guidance to team members. They are responsible for training, performance management, and analyzing data to improve service quality and efficiency. Key Responsibilities:

  • Leading and Coaching:Provide guidance, training, and mentorship to team members on customer service skills, policies, and procedures.
  • Performance Management:Monitor team performance, set goals, conduct performance reviews, and provide feedback to improve individual and team outcomes.
  • Problem Solving:Handle escalated customer issues, complaints, and inquiries, finding effective solutions and ensuring customer satisfaction.
  • Quality Assurance:Monitor customer interactions, analyze data, and implement strategies to improve service quality, efficiency, and customer experience.
  • Team Management:Manage team schedules, delegate tasks, ensure team morale and motivation, and facilitate communication within the team.
  • Collaboration:Work with other departments to resolve customer issues, improve processes, and enhance the overall customer experience.
  • Policy and Procedure:Develop, implement, and maintain customer service policies and procedures to ensure consistency and adherence to company standards.

Essential Skills:

  • Communication: Excellent verbal and written communication skills to interact with customers, team members, and management.
  • Leadership: Ability to motivate, guide, and inspire a team to achieve goals.
  • Problem-solving: Analytical and critical thinking skills to identify and resolve customer issues and improve service delivery.
  • Interpersonal skills: Ability to build rapport and establish positive relationships with customers and team members.
  • Organizational skills: Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service knowledge: Strong understanding of customer service principles, best practices, and industry trends.
  • Technical skills: Proficiency in CRM software and other tools used in customer service.
  • CONTACT NUMBER

Job Type: Full-time

Pay: ₹15, ₹46,678.67 per month

Benefits:

  • Health insurance

Work Location: In person


  • Team Leader

    1 week ago


    Perungudi, Tamil Nadu, India Tech Lead RCM Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description – Team Lead-Operations - (Payment Posting, Charge Entry & QA)Work Location: Chennai, IndiaShift Timing: Day ShiftPosition Type: Full-timeAbout the RoleWe are looking for a Team Lead to manage multiple teams handling Payment Posting, Charge Entry and Quality Assurance within the RCM process. The Team Lead will ensure accurate and timely...


  • Perungudi, Tamil Nadu, India Lucinehire Private Limited Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job Title: Kannada Customer Support Executive – (Sales, Service & Collection) Location: Perungudi, Chennai Job Type: Full-time Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will handle sales, service, and collection-related support while...


  • Perungudi, Tamil Nadu, India Anora Instrumentation Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Hiring: Customer Support Executive (Voice Process)Location: RMZ Millennia Business Park – Tower 1A, Ground Floor 143, Dr. MGR Road, Kandanchavadi, Chennai – 600096Interview Time: 10:00 AM – 1:00 PMShift: Night Shift (6:30 PM – 3:30 AM)Contact: Sowmya Role OverviewWe are seeking experienced professionals with strong communication skills and a...


  • Perungudi, Tamil Nadu, India Omega Health Care ( Apexon Health ) Full time ₹ 3,36,000 per year

    Hello Job SeekersWe are hiring for customer support executive .Minimum one year experience in voice process can apply .Kindly share your resumes to Sowmya ThanksHR TeamJob Type: Full-timePay: ₹20, ₹28,000.00 per monthBenefits:Health insuranceLife insurancePaid sick timeProvident FundWork Location: In person


  • Perungudi, Tamil Nadu, India Sulekha Full time ₹ 19,000 - ₹ 2,00,000 per year

    Job DescriptionAbout is one of India's leading digital platforms for local services. We help millions of users connect with service providers across categories such as education, home services, events, business services, and more. With a strong presence in multiple cities, Sulekha leverages technology, data, and customer insights to make service discovery...


  • Perungudi, Tamil Nadu, India Omega Healthcare Management Services Pvt. Ltd.. Full time ₹ 84,000 - ₹ 4,20,000 per year

    Greetings from Omega HealthcareDear Candidates,We are hiring Experienced Customer Support Executives Candidates with either International or Domestic Voice experience (Inbound or Outbound) are eligible.Eligibility Criteria:Experience: 1 to 3 years (either International or Domestic Voice experience - Inbound or Outbound are eligible).Educational...


  • Perungudi, Tamil Nadu, India LCR Consultant Services Full time ₹ 1,56,000 - ₹ 2,40,000 per year

    Job Title - Kannada Voice Process ExecutiveLocations:PerungudiThoraipakkamNungambakkam_ KovilampakkamSalary: ₹13,000 – ₹20,000 per month-- Key ResponsibilitiesHandle outbound calls* in Kannada.Provide *customer support*, resolve queries, and escalate issues when needed.Explain products/services clearly and persuasively.Maintain accurate records of...


  • Perungudi, Tamil Nadu, India Lubdub Medical Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,04,000 per year

    Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...


  • Perungudi, Tamil Nadu, India Lubdub Medical Technologies Pvt Ltd Full time ₹ 2,64,000 per year

    A Customer Care Executive, also known as a Customer Service Representative, is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction. They are the primary point of contact for customers, handling issues and providing guidance. This role requires strong communication, problem-solving, and interpersonal skills....


  • Perungudi, Tamil Nadu, India Omega Health Care ( Apexon Health ) Full time ₹ 20,000 - ₹ 2,80,000 per year

    Hiring: Customer Support Executive (Voice Process)Location: RMZ Millennia Business Park – Tower 1A, Ground Floor 143, Dr. MGR Road, Kandanchavadi, Chennai – 600096Interview Time: 10:00 AM – 1:00 PMShift: Night Shift (6:30 PM – 3:30 AM)Contact: Natisha – Call/WhatsApp)Role OverviewWe are seeking experienced professionals with strong communication...