Technical Support Executive

1 day ago

Perungudi, Tamil Nadu, India Nama Outsourcing Private Limited Full time ₹ 1,20,000 - ₹ 3,00,000 per year

We are looking for a highly motivated and customer-focused Technical Support Executive (Voice Process) to join our dynamic team. The ideal candidate should possess strong communication skills, basic technical knowledge, and a passion for helping customers resolve their issues efficiently.

Key Responsibilities:

  • Handle inbound voice calls for technical support queries.

  • Troubleshoot software, hardware, or network-related issues for domestic customers.

  • Provide step-by-step guidance to resolve issues and ensure customer satisfaction.

  • Escalate unresolved problems to higher-level support or relevant departments.

  • Maintain accurate records of customer interactions in the CRM.

  • Follow up with customers to ensure the issue has been resolved.

  • Meet performance benchmarks including customer satisfaction, resolution time, and call handling metrics.

Requirements:

  • Graduate/ 12th in any discipline (technical background preferred).

  • Excellent verbal communication skills in English.

  • Basic knowledge of operating systems, networking, and troubleshooting.

  • Ability to work in a team and under pressure in a fast-paced environment.

  • Prior experience/ Fresher in a voice-based BPO/technical support role is a plus.

Preferred Skills:

  • Knowledge of CRM tools.

  • Familiarity with remote support tools.

  • Strong customer-handling and problem-solving abilities.

What We Offer:

  • A supportive and inclusive work culture.

  • Professional development and training opportunities.

  • Growth and promotion based on performance.

  • Attractive incentives and performance bonuses.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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