Bid Manager

3 weeks ago

Bengaluru, India Rakuten Symphony Full time

Why should you choose us?

Are you interested in working for a Global Leader in E-commerce & Technology? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.


Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud native platform for our customers , Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together


About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit


JOB PURPOSE:

Rakuten Symphony's best-of-breed Kubernetes-based Rakuten Cloud Native Platform combines 1-click application onboarding with declarative, context-aware workload placement, pinning your applications and services to automated policies. It provides a fully declarative GUI that requires no expertise to operate or self-serve. This means a low/no-code experience, no hunting or hardcoding, which drastically reduces your time to outcome across, integration, training, application onboarding and lifecycle management.


This section should summarize the purpose of the role, its’ level of business responsibility and strategic input to the business.


The role holder is an experienced Bid Manager , able to effectively manage bids and virtual teams and create compelling customer offers in response to customer RFx documents. The role includes end to end management including: capture planning, writing, editing, bid production activities and supporting contract negotiations. While regularly interacting with the regional leadership teams.


Key Responsibilities:

  • Management of customer bids, create customer offers and responses to proactive and RFx proposal documents.
  • Communicate internally to develop cross organizational working.
  • To take ownership of the end to end offer management process. Lead the bid team using company agreed processes and methodologies to ensure deadlines are met, approvals obtained, and the bid teams are motivated and focused.
  • Responsible for bid capture planning, overall bid progress, and the efficient use of company resources. Initiate corrective action where necessary by forward planning and forecasting, to ensure optimum utilization of company resources and promote customer satisfaction and on time bid submission.
  • Facilitate the qualification of bids at the appropriate process stages using standard tools and techniques. Record the qualification outcomes and escalate when required to drive effective bid qualification.
  • Produce and maintain all bid records in accordance with company processes to ensure the bid is auditable.
  • Own and maintain the bid risk register and the development of the mitigation strategies required. Flag any issues or risks to the appropriate resources within the business.
  • Store all documentation in appropriate systems maintaining all necessary security compliance.
  • Maintain up to date knowledge of products and services, competitive landscape, and management trends within the telecommunications industry.


Technical skills:

  • Management of specific regional and/or country bid management activities and resources.
  • Qualification of bid opportunities, working with sales teams to assist in bid / no bid decisions, bid strategies and partnering decisions.
  • Management of customer bids. Owns and manages the bid plan throughout the bid cycle, leads the bid team.
  • Facilitates effective bid qualification and is responsible for obtaining all necessary authorization for the successful completion of the bid.
  • Manage the production of customer proposals, ensuring a win strategy is developed and executed to produce proposals which are completed on time and contain a compelling proposition to the customer, presentation of our solution and the value it brings to our customers.
  • Manages the utilization of the available resources to fulfil the demands generated by our customers and bid submissions.
  • MS PowerPoint, MS Excel, SalesForce.com, Content Library.
  • Project/Program management - The ability to apply project management disciplines to achieve successful delivery within agreed parameters of cost, timescale, and quality. Includes effective change, risk and issue management.
  • APMP accreditation preferred.


KEY INTERFACES FOR ROLE:

  • This section should identify the key interfaces with other roles/departments/customers the role holder has / required to have for this position.
  • Executive Management (Global Sales Head, BU President/CEO, CRO).
  • Pre-Sales.
  • Marketing.
  • Customer Success.
  • Engineering. Finance, Legal, Governance


RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

  • Always improve, always advance. Only be satisfied with complete success - Kaizen.
  • Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
  • Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
  • Speed Speed Speed Always be conscious of time. Take charge, set clear goals, and engage your team.

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