Zonal collections Manager

1 month ago


Delhi, India DBS Bank Full time
Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.ResponsibilitiesConducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR processEnsure the DCA complies with Bank’s Outsourcing requirementReview & investigates customer complaints on DCAReview customer’s settlement proposal when raised by the DCAPerform Controlled Self-Assessment on the DCA on a month on month basisCapacity planning for DCA’s from time to timeCheck on timely account allocation to the DCATracking of daily Field collector productivity by maximizing payment recoveries from Delinquent accountsChecking of Invoices raised by DCA and tracking for timely payment to DCA’sAny other responsibility assigned to him/her from time to time by the SupervisorRequirementsAt least 12 years of experience in Retail Collection( Experience in Credit Cards collections is a must)Graduate/Postgraduate along with sound domain knowledge in Retail Collections


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