Manager - Zonal Field Engineer

3 days ago

new delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Zonal Field Engineer

Function / Department

Technology/ Quality

Location

Delhi

Band

M1

Job Purpose

This role will be accountable for quality and performance of RAN network, ensure prompt monitoring, trouble shooting and optimization of network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds Zonal network complaints analysis Doing complaints visits and resolution Engagement with teams for network complaints management and drive network performance improvement and perception programs Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, network complaints etc. Regular drive tests and benchmarking of network rollout performance with competitors, and share insights to zonal business with lead

Core Competencies, Knowledge, Experience

In-depth technical knowledge in radio network parameters Excellent domain knowledge and on- field optimization experience Very good analytical skills to trouble shoot network quality KPI degradation customer complaints

Must have technical professional qualifications

B-tech electronics and telecommunications with 5+ years of experience

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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