General Manager

7 days ago

Kolkata, India Ishani Resorts Hospitality Service Full time

Role & responsibilities

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments.
  • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Handling complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotels annual Operating Budget, Marketing, and sales Plan and Capital Budget.
  • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Developing improvement actions and carrying out cost savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports daily and make decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
  • Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for the owners and stakeholders.
  • Draw up plans and budgets (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Act as a final decision maker in hiring a key staff.
  • Coordination with HODs for the execution of all activities and functions.

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