Inside Sales Manager

About Us

Exotel is reimagining the future of customer engagement with the power of AI.With 20B+ annual conversations and 7000+ global clients — including industry leaders like HDFC Bank, Flipkart, Delhivery, Vedantu, Practo, etc — we're transforming how businesses connect with their customers across BFSI, E-commerce, Logistics, Consumer Services, Healthcare and many more industries.

In a world where expectations are sky-high, we help companies boost revenue, cut costs, and deliver unforgettable customer experiences. How? With AI-powered co-pilots that supercharge agents, automate the boring stuff, and offer smart self-serve options across all communication channels.

We don't just build tech — we build partnerships. At Exotel, we collaborate closely with our clients to unlock the full potential of AI-led conversations.

About the role

In this role, you will be responsible for managing a 14-member inside sales team. S/He is responsible for achieving conversion targets and assigned account objectives. ISM (Inside Sales Management) represents the entire range of company products and services to prospective customers.

Why should you join?

• You enjoy solutioning, and solution selling is your forte
• You are tech-savvy
• You love customer interactions and are passionate about sales.
• You enjoy being at the locus of solving problems.
• You enjoy working in a start-up environment and have an appetite for steep learning.

What will you do?

• You will own the inside sales management related to people, process and product.
• You will own the topline revenue targets for the Inside sales team.
• You will proactively assess, clarify, and validate customer needs on an ongoing basis.
• You will lead solution development efforts that best address Small & Medium Businesses (SMB) needs, while coordinating with the Product, Marketing and Operations teams
• You will manage stakeholders inside and outside the company.
• You will provide direct supervision and coaching to the Inside Sales team.
• You will be responsible for ISM prepaid targets, aligning them across the team and driving performance through the effective management of the daily operations.
• You will analyse various sales reports to forecast and project sales conversions.
• You will be responsible for aligning the team tasks & determining individual monthly targets.
• You will align, influence and own business initiatives related to inside sales at the company level.
• You will be responsible for pricing decisions such as optimising pricing to SMB customers in order to maximise revenue and product adoption.
• You will be focusing on delivering a positive customer experience as per Exotel standards.
• You will own the hiring, staffing and maintenance of a diverse and effective Inside Sales team.

What do we look for?

• We need 2+ years of managing sales team/s.
• We are looking for 5+ years of sales experience, with 2+ years of proven sales management experience and 4+ years of selling technology products ( solution selling) as an individual contributor.
• We are looking for a proven track record in achieving sales targets and then some :)
• We need a sales leader with good people management skills who thrives in building a great team
• We are looking for strong sales planning capabilities with a keen eye for detail.
• We need individuals with strong operational and analytical abilities, metrics-driven, and comfortable working with data to draw and share insights with relevant stakeholders.
• We look for nimbleness and those who can align sales strategies to a changing market.
• We need an individual who is comfortable with technology and selling technology products to both tech-savvy and non-tech-savvy customers.