Customer Relationship Executive

2 weeks ago

Tiruchirappalli, India Gurudev Motors Full time

Job description

  • Maintain up-to-date customer database and records in the system
  • Service Reminder call to customers as per process
  • Take appointments during Service Reminder calls and update the system
  • Post Service Feedback calls to customers as per the process
  • Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
  • Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
  • Do Insurance renewal reminder calls and promote BharatBenz Insurance.
  • Make service measure calls as per requirement
  • Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits

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