Customer Support Executive

3 days ago

Tiruchirappalli, India Sisco Jobs Full time
Job Title: Customer Support Executive

Location: Trichy

Experience Required: Minimum 1 Year

Salary: ₹10,000 – ₹12,000 per month

Gender: Female


Role Overview

We are seeking a courteous and customer-focused Customer Support Executive to join our jewellery showroom in Trichy. The candidate will serve as the primary point of contact for walk-in and phone-based customers, providing detailed product information, resolving queries, and ensuring a seamless service experience. This role is critical in maintaining high standards of customer satisfaction in a premium jewellery environment.


Key Responsibilities

  • Greet and attend to walk-in customers with a friendly and professional demeanor.

  • Handle customer inquiries via phone, WhatsApp, or in person regarding products, prices, offers, and services.

  • Assist customers in navigating product options (gold, diamond, silver) and support the sales team during peak hours.

  • Coordinate with billing, inventory, and sales teams to provide accurate information to customers.

  • Maintain detailed records of customer interactions, orders, and feedback.

  • Follow up with customers for feedback, repairs, or custom orders.

  • Manage complaints effectively and escalate unresolved issues to the showroom manager.

  • Ensure the front desk and reception areas are neat, organized, and customer-ready.

  • Support online orders, invoice generation, and customer registration processes, if applicable.

  • Maintain confidentiality and professionalism while handling customer data and payment information.


Essential Qualifications

  • Graduate or Diploma in any discipline (preferred).

  • Minimum 1 year of experience in customer service, preferably in retail, jewellery, or luxury sectors.

  • Fluency in Tamil and English (spoken and written); Hindi is an added advantage.


Skills Required

  • Excellent communication and interpersonal skills.

  • Basic computer knowledge (MS Office, billing software, CRM tools).

  • Customer-centric attitude with patience and a problem-solving approach.

  • Ability to multitask and work under pressure during peak business hours.

  • Attention to detail, especially when handling customer requirements and order details.



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