After Sales

4 weeks ago

Tiruchirappalli, India VDA Group Spa Full time
We are looking for a Technical Support Specialist , based in Trichy, INDIA, to join our After Sales & Technical Support Department.
The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation.
Main responsibilities include:
Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessary
Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts
Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts
Accurately updating the CRM system with records of technical support interactions
On-call availability:
The role requires on-call availability two weeks per month, on a rotational basis with the rest of the technical team
On-call duty is remote and covers the period after standard working hours until 12:00 AM (local time)
This ensures the quality and responsiveness of remote technical support outside of regular working hours
Required skills and qualifications:
Technical diploma or university degree in Electronics or a related field
Good command of English, both written and spoken
Strong problem-solving skills
Customer-oriented mindset with excellent communication skills
Prior experience in a technical support role within a corporate environment is considered a plus
We offer opportunities for professional growth within a dynamic and fast-growing organization.

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