Customer Onboarding Manager

4 days ago

Bengaluru, India Skill Veda Full time

Job description:

Job Role:
Customer Success Associate

Location:
Bengaluru, Karnataka(On-site)

Compensation:
7 LPA-9 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:


• This role is only for graduates, post graduate candidates shouldn't apply


• You should have exceptional spoken and written English communication


• You will be doing PGDM along with this job role, this is mandatory and non negotiable

# Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

Health Insurance
- Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us

Quarterly Off-sites
- Quarterly off-sites are a core part of the BiteSpeed culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking)

Cult Fitness Membership
- All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often

Personal Development
 - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing

Salary In Advance
- Trust first, by default. We pay out salaries in the first week of the month

About the role:

We want to keep our
customers for life.
To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
founder-led,
we have a track record of star reviews (which we openly brag about )) and the envious
net negative churn
(to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
customer retention
and making them
true fans of BiteSpeed
while also
listening to customer feedback
to form a pipe of customer insights for our product team.

What you'll do:

  • Your core job is to
    own our customer relationships
    , make them successful and fans of BiteSpeed

  • Giving customers a delightful
    onboarding experience
    and helping them get setup for success

-
Tracking product adoption
for our customers, ensuring they are getting maximum value leading to
upsells and expansion revenue

  • Becoming a
    trusted product advisor
    for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed

  • Managing
    cross-sells for new products and renewals
    , owning expansion revenue at an account level

  • Building the
    playbook for our customer success function
    to scale for the next stage of growth

What makes you a good fit:

  • You care about delivering a
    service experience that parallels a Michelin star Italian restaurant

  • You
    genuinely like helping people
    and making them successful

  • You have a
    genuine interest in conversations
    with people from different backgrounds to learn about their lives

Please share your resume

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