Customer Onboarding Specialist

20 hours ago

Bengaluru, Karnataka, India beBeeOnboarding Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

As a customer onboarding specialist, you will be responsible for creating a positive first impression of the company with customers.

About the Role:
  • You will manage and improve the customer onboarding process, including training and implementation to ensure seamless account management.
  • You will establish metrics and KPIs to evaluate process improvement and overall account health.
  • You will serve as a product champion, driving adoption and expanding features with our product team.

This is an excellent opportunity to join a growing company and make a real impact in the customer success space. If you have experience in customer-facing roles and are passionate about delivering exceptional customer experiences, we want to hear from you

About You:
  • 4-6 years of experience in a customer-facing role, such as technical onboarding manager or solutions architect.
  • Experience with project managing customer implementations for enterprise clients or consulting with clients on business process improvements at senior levels.
  • Advanced understanding of SaaS and cloud-based software environments.
  • Builder mindset: comfortable working in a startup environment and taking projects from 0 to 1.
  • Knowledge and understanding of APIs, webhooks, and database structures.
  • Proven experience troubleshooting technical problems and running projects with non-standard roadmaps.
  • Comfortable helping define customer workflow/automation requirements and teasing out nuanced details from customers.

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