Customer Onboarding Assistant

3 days ago

Bengaluru, India Weave Full time

This position supports TrueLark, a recently acquired brand under the Weave umbrella. While you'll be employed by Weave, your work will directly contribute to the TrueLark product and team.

TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations.


We're looking for a proactive, detail-oriented Onboarding Assistant to join our team. In this role, you'll support the implementation of TrueLark for brick-and-mortar, appointment-based businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. You'll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably.

  • This position will be Hybrid to the office in Bengaluru, India & requires availability during U.S. business hours.
  • Reports to: The Porting Team Lead

What You Will Own

  • Configure new and existing TrueLark accounts based on business type and client-specific needs
  • Generate login credentials and provide clear instructions for API access based on the client's booking platform
  • Input and manage API credentials to enable account integrations
  • Tailor account settings to meet individual business location requirements
  • Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team
  • Coordinate with internal teams to ensure timely transitions and a seamless go-live process

What You Will Need to Accomplish the Job

  • Strong attention to detail, organization, and time management
  • Excellent communication skills via Slack, email, and virtual meetings.
  • Ability to manage onboarding workflows and timelines across multiple client accounts
  • Comfort working with technical systems, documentation, and business management software platforms
  • Must be available to work during Utah Mountain Time
  • Collaborate with cross-border teams (India) for back-end configuration

What Will Make Us Love You

  • Experience in onboarding, customer support, or implementation roles
  • Background in project coordination or project management, ideally in SaaS or tech
  • Familiarity with tools like CRMs, project management software, or ticketing systems
  • Strong ability to anticipate and proactively solve issues before they impact the customer
  • Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

  • Onboarding Specialist

    3 days ago

    Bengaluru, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    MEGA Walk in Drive STARTEK welcomes experienced professionals for the role of Onboarding Specialist Crafting careers with precision HR Name - Alisha A. HR Contact Date of Interview -10th September th September 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30...

  • Customer Onboarding Executive

    1 week ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are excited to announce an opportunity for a Client Onboarding to join our team at NeoDove. As a Client Onboarding, you will play a vital role in ensuring our clients have a smooth and successful onboarding experience with our SaaS CRM platform. **Key Responsibilities**: - Assist in the onboarding process for new clients, including...

  • Director - Customer Onboarding

    3 days ago

    Bengaluru, India Sprinto Full time

    Sprintois a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of300+ employees& helping2000+ Customersacross75+ Countries. We are funded by top...

  • Customer Onboarding Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeOnboarding Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    As a customer onboarding specialist, you will be responsible for creating a positive first impression of the company with customers.About the Role:You will manage and improve the customer onboarding process, including training and implementation to ensure seamless account management.You will establish metrics and KPIs to evaluate process improvement and...

  • Customer Onboarding Associate

    2 weeks ago

    Bengaluru, India Fulfil.io Full time

    The Customer Onboarding Associate will focus on onboarding new Fulfil customers on to our platform. You will work hand in hand with an Onboarding Specialist to craft an exceptional experience for merchants as they bring their entire merchant operations processes onto Fulfil. You will obsess over deadlines and work cross-functionally with multiple internal...

  • Customer Onboarding Manager

    3 days ago

    Bengaluru, India RAMSOFT Full time

    About us Join RamSoft ), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We're a global business with 200+ employees located worldwide, and we are growing quickly What are we looking for? The Customer Onboarding Manager will set up...

  • Director - Customer Onboarding & Implementations

    2 weeks ago

    Bengaluru, Karnataka, India Sprinto Full time US$ 15,00,000 - US$ 20,00,000 per year

    Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by...

  • Customer Onboarding Intern

    2 weeks ago

    Bengaluru, India Swific Technology Pvt. Ltd. Full time

    **About **Lio** Lio is one app for all your data. For people from all walks of life, be it small entrepreneurs, students, farmers, homemakers, and many others, Lio strives to put all these people at ease when handling a large quantum of data. As represented in our logo, the dot, bindu, stands for the first unit of life and when combined with other dots...

  • Customer Onboarding Intern

    2 weeks ago

    Bengaluru, India Swific Technology Pvt. Ltd. Full time

    About Lio Lio is one app for all your data. For people from all walks of life, be it small entrepreneurs, students, farmers, homemakers, and many others, Lio strives to put all these people at ease when handling a large quantum of data. As represented in our logo, the dot, bindu, stands for the first unit of life and when combined with other dots from our...

  • Onboarding Ambassador

    3 weeks ago

    Bengaluru, Karnataka, India Zevas Communications Full time

    Onboarding AmbassadorThe Onboarding Ambassador is the primary point of contact providing critical support to candidates hiring managers and other stakeholders to facilitate a world-class onboarding experience at ResultsCX for newly hired employees The Onboarding Ambassador will partner with Talent Acquisition team members Site Training and Site HR...