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Zonal Manager
1 week ago
For a Life Insurance client of Dreamz Consultants
Zonal Manager – Branch Operations
Position • Zonal Manager – Branch Operations
Location • Bengaluru
Reporting to • Head – Branch Operations & Customer experience
Span of Control (Geography & No of Reportees)
• Managing a team of 10-12 Branch Service Manager’s & 100+ CCE’s
Specific Responsibilities
• Zonal Operations and Customer Service
• Strategy Planning
• Process Improvements & Project Management
• Relationship Management
• Resource planning & people management
• Revenue generation
• Liasoning & coordination with various departments
• Driving zonal initiatives
Key Inter-relationships
• Sales
• Audit, Risk and Compliance
• Human Resources
• Admin and Infra
• I.T.
• Products
Internal stakeholders • Sales teams
External stakeholders • Customers, partners, auditors
Qualification • Graduate / Post Graduate
Experience • Min 8-10 years
• 4-5 years in Insurance
• Experience of relevant roles in Operations is necessary
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