Zonal Manager

1 week ago


bangalore, India Dreamz Consultants Full time

For a Life Insurance client of Dreamz Consultants


Zonal Manager – Branch Operations

Position • Zonal Manager – Branch Operations

Location • Bengaluru

Reporting to • Head – Branch Operations & Customer experience


Span of Control (Geography & No of Reportees)

• Managing a team of 10-12 Branch Service Manager’s & 100+ CCE’s


Specific Responsibilities

• Zonal Operations and Customer Service

• Strategy Planning

• Process Improvements & Project Management

• Relationship Management

• Resource planning & people management

• Revenue generation

• Liasoning & coordination with various departments

• Driving zonal initiatives


Key Inter-relationships

• Sales

• Audit, Risk and Compliance

• Human Resources

• Admin and Infra

• I.T.

• Products


Internal stakeholders • Sales teams


External stakeholders • Customers, partners, auditors


Qualification • Graduate / Post Graduate


Experience • Min 8-10 years

• 4-5 years in Insurance

• Experience of relevant roles in Operations is necessary


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