Customer Success Engineer
3 weeks ago
Qualifications:1 to 2 years of experience in a software engineering, customer success or technical support role.Previous experience in a SaaS company is highly desirableStrong technical background and the ability to quickly learn and understand new technologiesStrong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIsDevelopment experience with any of Python/C/Java/Go or any language is a plusExcellent written and verbal communication skills.Ability to work collaboratively in a fast-paced environment.Proactive problem-solving skills and a customer-centric mindset.Highly organized and able to multitask.Self-driven and proactive
About the CompanyModern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users.
Here's how we do it:We centralize all of the alerts and notifications, so you never miss a thing.We route alerts to the right people at the right time, so you can respond quickly and effectively.We help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page.We provide you with the insights you need to learn from incidents and prevent them from happening again.We are seeking a talented and motivated Customer Success Engineer with 1 to 2 years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills. Work location - Bangalore (Hybrid)
Responsibilities:Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.Help customers build on top of the Zenduty APIDebug customer issues and work with product team on customer feedbackProactively monitor customer accounts and address any issues or concerns promptly.Collaborate with the sales and product teams to drive customer satisfaction and retentionAnalyze client data to improve client experience.Hold product demonstrations for clientsMediate between clients and the organization.Handle and resolve customer requests and complaints.Provide feedback for product design and development teamsMaintain thorough product and API documentationShould be willing to do a night shift from 10pm to 5am IST in rotation
Why join us?
We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed.
We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers.If you are a talented and experienced
Technical Support Engineer
who is looking for a challenging and rewarding opportunity, we encourage you to apply.
Perks and benefits:Competitive salaryFlexible work hoursSystems and accessories of your choiceCompany sponsored developer events and conferencesConnections with industry experts and tech investorsComprehensive health insurance.Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more)Unlimited coffee and snacks
Culture:Acknowledge & OwnBragworthy workEntrepreneurialEmbrace risk calmly (Zen)Champion the customer experience
-
Customer Success Executive
4 weeks ago
Delhi, Delhi, India LeadSquared Full timeCustomer Success About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It’s used by over 1000 businesses across 30 countries in Education,...
-
Customer Success Manager
3 weeks ago
delhi, India HeadSpin Full timeWho We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual andautomated app testing with a wide range of devices, including both...
-
Customer Success Manager
4 weeks ago
delhi, India ColorTokens Inc. Full timeTitle: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
-
Customer Success Manager
4 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success Manager Location: New Delhi About us: We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a...
-
Customer Success Manager
4 weeks ago
delhi, India Hatica Full timeAbout HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...
-
Lead - Customer Success
7 days ago
delhi, India Freshworks Full timeJob DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management:Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...
-
Customer Success Manager
4 weeks ago
New Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
-
Customer Success Executive
5 days ago
Delhi, India Hopcharge Full timeJob description Job Title : Customer Success Executive Experience : 1years Location : Gurgaon, Haryana Key Skills : 1) Customer Experience Executive. 2) B2C 3) Customer Retention. 4) Customer Success. 5) Renewals. The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...
-
Technical Customer Success Manager
3 weeks ago
Delhi, India Snaphunt Full timeThe OfferJoin our client's diverse team of highly motivated people who are committed to achieving outstanding results, and helping companies build manage distributed teams with ease!Fast-track career growth while working in a flexible work environment.The JobYou will be responsible for :Serving as the primary point of contact and build and maintain...
-
Technical Customer Success Manager
3 weeks ago
Delhi, India a Snaphyre Client Full timeOur client, a fast-growing SaaS platform that simplified the management of distributed teams is looking for a Technical Success Manager in IndiaThe RoleYou will be responsible for :Serving as the primary point of contact and build and maintain post-sales relationships with customers.Acting as a trusted advisor to ensure successful implementations and provide...
-
Customer Success Specialist
18 hours ago
delhi, India Saffron Tech Pvt Ltd Full timeLocation: Saket, DelhiExperience: 1-3yrsSalary Budget- 4Lpa- 5.5LpaExperience looking for SAAS & B2B Industry onlyKey Responsibilities for Customer Success:Develop a deep understanding of each client's business objectives, challenges, and key success metrics.Serve as the primary point of contact for client inquiries, escalations, and strategic...
-
Customer Success Manager
7 days ago
delhi, India Epiq Full timeSummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...
-
Customer Success Executive
4 weeks ago
Delhi, India Bz Consultant Full timeJob Title : Customer Success Executive Vacancies : 10 Location : Gurgaon Working : Work from office Industry : Healthcare Salary Range: 350000.00-450000.00 Exp Required : 0 - 3 Years Age Limit : 20-30 Years Minimum Education : Graduation Primary Language : English Previous Industry Experience : Healthcare **Responsibilities**: 1) Help with...
-
Customer Success Executive
4 weeks ago
Delhi, India Beechi Vidya Kendra Full timeFull Time- Delhi, Work From Home- Posted 1 hour agoPlease find the JD for Customer Success Executive. The requirement is for 1 position on permanent role in Delhi. The Company Customer Success Executive team helps customers successfully adopt and leverage Company products and services. CS Executive contributes significantly to the Company operations...
-
Software Support
4 weeks ago
delhi, India Spectra Technovision (India) Pvt. Ltd. Full timeThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.Salary – Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and SurveillanceFunctional...
-
Innefu - Manager - Customer Success
4 weeks ago
New Delhi, India Innefu Labs Pvt Ltd Full timeCustomer Success Manager Company Description :Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India. The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and services to various sectors, including government, defence, law enforcement, and...
-
Customer Success Specialist, Life Science
2 weeks ago
delhi, India JoVE Full timeJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
-
▷ [Apply in 3 Minutes] Customer Success Manager
2 weeks ago
Delhi, India upGrad Campus Full timeRole : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...
