Innefu - Manager - Customer Success

4 weeks ago


New Delhi, India Innefu Labs Pvt Ltd Full time

Customer Success Manager


Company Description :

Innefu Labs Pvt Ltd. is an Indian cybersecurity and artificial intelligence (AI) company headquartered in New Delhi, India. The company specializes in providing cutting-edge cybersecurity solutions, AI-driven products and services to various sectors, including government, defence, law enforcement, and enterprises.

Job Description:

As a Customer Success Manager, you will play a pivotal role in ensuring that our customers receive exceptional support from the post production stage through their entire customer journey. You will work closely with our Delivery, sales, marketing, and customer success teams to understand customer needs, provide technical expertise, and ensure successful retention, profitability and growth through cross sell/Upsell.

Key Responsibilities:

- Success Planning: Collaborate with customers to create and implement tailored success plans that outline specific goals, milestones, and action items. The objective of success plan to help customer driving the value of product purchased through specific issue resolutions, Training, Tech workshops and enablement.

- Account Management: Maintain a deep understanding of each customer's needs and objectives. Regularly engage with customers to proactively identify opportunities for additional services, upselling, or cross-selling.

- Technical Expertise: Serve as a technical subject matter expert for customers, providing guidance, troubleshooting support, and sharing best practices.

- Feedback Loop: Collect feedback from customers and the sales team to identify opportunities for product or process Bachelor's degree (BE/MCA/MBA)

- 8-10 years of experience in customer success, pre-sales, Enterprise Customer support, technical sales, or a related role in Software based product and services.

- Strong technical background with the ability to explain complex concepts in a clear and understandable manner.

- Excellent communication and presentation skills. Familiarity with industry-specific tools/software is a plus.

(ref:iimjobs.com)
  • Sales Manager

    2 weeks ago


    New Delhi, India Innefu Labs Full time

    Innefu Labs, a Software Product Company, was founded with the mission of creating innovative solutions to address security gaps and data analysis needs. The company specializes in developing products and services in the Cybersecurity and Big Data Analytics domains. One of our key products is Auth Shield, a unique multifactor authentication solution designed...

  • Project Manager

    2 weeks ago


    New Delhi, India Innefu Labs Full time

    We are seeking a highly organized and skilled Project Manager to join our team at Innefu Labs. As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. You will collaborate with cross-functional teams to define project goals, set project timelines, allocate resources, and...

  • Project Manager

    2 weeks ago


    new delhi, India Innefu Labs Full time

    We are seeking a highly organized and skilled Project Manager to join our team at Innefu Labs. As a Project Manager, you will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. You will collaborate with cross-functional teams to define project goals, set project timelines, allocate resources, and...


  • new delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...


  • New Delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...

  • Product Manager

    4 weeks ago


    New Delhi, India Innefu Labs Private Limited Full time

    We are a Series A Funded New Age Information Security & Data Analytics Company and we take pride in the fact that we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, Predictive Intelligence, Facial...


  • New Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...


  • New Delhi, India Aimlay Private Limited Full time

    Company Description: Aimlay Pvt Ltd is a leading educational counseling and placement company located in Rohini. We started by providing professional guidance to students and working professionals who wanted to continue their education. Over time, our reputation grew, and we expanded our services to help students gain admission to top universities and...

  • Innefu Labs

    3 weeks ago


    Delhi NCR, India Innefu Labs Pvt Ltd Full time

    Job Description :We are seeking a highly skilled and experienced Technical Product Manager to join our dynamic team. As a Technical Product Manager, you will be responsible for leading the development and execution of our product roadmap, with a focus on leveraging Python and related frameworks to deliver innovative solutions to our customers. The ideal...

  • Innefu Labs

    2 weeks ago


    Delhi NCR, India Innefu Labs Pvt Ltd Full time

    Job Description : We are seeking a highly skilled and experienced Technical Product Manager to join our dynamic team. As a Technical Product Manager, you will be responsible for leading the development and execution of our product roadmap, with a focus on leveraging Python and related frameworks to deliver innovative solutions to our customers. The ideal...


  • delhi, India ColorTokens Inc. Full time

    Title: Customer Success ManagerRole DescriptionReal Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with....

  • AI Product Manager

    2 weeks ago


    new delhi, India Innefu Labs Full time

    We are looking for a dedicated AI Product Manager to lead the development of our next generation of AI products. The successful candidate will be responsible for crafting the product strategy, guiding the product development teams, and ensuring the alignment of product features with strategic business goals. This role demands a strong analytical mindset and...

  • AI Product Manager

    2 weeks ago


    New Delhi, India Innefu Labs Full time

    We are looking for a dedicated AI Product Manager to lead the development of our next generation of AI products. The successful candidate will be responsible for crafting the product strategy, guiding the product development teams, and ensuring the alignment of product features with strategic business goals. This role demands a strong analytical mindset and...


  • Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...


  • Delhi, India upGrad Campus Full time

    Role : Customer Success ManagerLocation: New DelhiAbout us:We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a passion...


  • Delhi, India upGrad Campus Full time

    Role : Customer Success Manager Location: New Delhi About us: We are an Edtech start, UpGrad Campus with expertise in Digital Learning in the higher education sector. We are looking for a Mid-Level Customer Success Managers who have a prior experience in developing customer relationships, proactive in addressing customer issues, account management and a...


  • delhi, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • delhi, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...


  • delhi, India HeadSpin Full time

    Who We AreHeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual andautomated app testing with a wide range of devices, including both...


  • Delhi, India Snaphunt Full time

    The OfferJoin our client's diverse team of highly motivated people who are committed to achieving outstanding results, and helping companies build manage distributed teams with ease!Fast-track career growth while working in a flexible work environment.The JobYou will be responsible for :Serving as the primary point of contact and build and maintain...