Technical Support Engineer

3 weeks ago


Bengaluru, India Login Infotech Pvt. Ltd. Full time
Qualifications

total work: 1 year (Required)

Full Job Description

Login Infotech is a total IT solutions company based in Bangalore dealing in sales and services of software and hardware products and solutions.We are looking for a Technical Support Engineer to provide assistance to our customers as well as in-house staff. You will diagnose and troubleshoot software and hardware problems and help install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals and also attend service calls on location as and when necessary. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus.Responsibilities

Research and identify solutions to software and hardware issuesMaintain in-house IT infrastructure and AMCEAPBAX maintainence and monioringCCTV /UPS managing and monitoringIT Asset ManagementDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timePrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsRequirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environments/Hardware Networking/CCTVGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus



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