Technical Support Engineer

2 months ago

Delhi, India Recro Full time
About the client:-

Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our customers to make complex supply chain decisions thereby significantly reducing their logistics spend and improving the life of all connected users and customers. We embrace cutting-edge Technologies and encourage innovative solutions to solve ever-evolving supply chain challenges. Our products are trusted by major brands like Unilever, Procter & Gamble, Godrej, Lactalis, and many more.

Role on Offer: Senior Technical Support Engineer (Level 3)

This position is based in Bangalore. As an L3 Technical Support Engineer, you will be responsible for handling and resolving high-complexity technical issues and escalations that require advanced knowledge and experience. You’ll act as the final point of escalation in the support chain, collaborating with L1 and L2 teams, engineers, and developers to ensure the highest levels of technical support, service reliability, and customer satisfaction.

Responsibilities:-

Analyze, diagnose, and resolve complex hardware, software, network, and application issues.

Take ownership of escalated tickets and resolve them within SLAs. Manage root cause analysis for recurring issues and work to eliminate them permanently.

Work with engineering, QA, and product development teams to escalate and resolve product-related issues and identify system bugs.

Document troubleshooting steps, resolutions, and best practices for complex issues and contribute to the company’s internal knowledge base.

Collaborate with DevOps team to maintain healthy infra.

Maintain clear communication with customers on escalated issues, provide regular updates, and ensure customers are satisfied with issue resolutions.

Mentor the team to better the tech knowledge and troubleshooting skills

Qualification

4+ years of strong working experience in technical support and L3 roles

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Strong knowledge of operating systems (Windows, Linux), networking (DNS, TCP/IP, VPN), and cloud platforms (Azure preferably).

Proficiency in database management (Sql, Nosql, Cache servers) and understanding of scripting languages (Python, Bash, PowerShell).

Experience with system monitoring and ticketing tools such as Jira, Splunk, or similar platforms.

Familiarity with DevOps practices and tools (Docker, Kubernetes, CI/CD pipelines

Excellent problem-solving skills, with the ability to analyze complex systems and resolve issues efficiently.

Strong communication and interpersonal skills with a customer-focused approach.

What We Offers

A stable workplace with Committed Founders, Trusted Investors, and Happy Customers

With a clear mission and making a positive impact on the supply chain domain

An inclusive, collaborative, and supportive environment where you get equal opportunities and recognition with a clear path of progression.

Competitive salary packages, and comprehensive benefits, including health insurance, retirement plans, and paid time off.

Open and transparent communication from leadership about company goals, challenges, and updates

  • Technical Support Engineer

    3 weeks ago

    Delhi, India CareerXperts Consulting Full time

    The Technical Support Engineer will be responsible for providing technical assistance to our clients, ensuring seamless service and troubleshooting for all product-related issues. This role involves resolving issues, guiding clients through technical processes, and collaborating with our engineering teams to optimize the customer experience.Key...

  • Technical Support Engineer

    2 weeks ago

    Delhi, India Avalara Full time

    OverviewA technical support engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has...

  • Technical support engineer

    3 weeks ago

    Delhi, India Fluidata Analytics Full time

    Role – Technical Support EngineerExperience – Minimum 6 monthsJob Location – RemoteAbout Fluidata:Fluidata Analytics is a modern data and analytics consultancy firm. Our team of experts provides end-to-end data engineering and analytics services to clients by using cutting-edge data technology and methodologies.About the roleAs a Technical Support...

  • Technical support engineer

    4 weeks ago

    Delhi, India Fluidata Analytics Full time

    Role – Technical Support EngineerExperience – Minimum 6 monthsJob Location – RemoteAbout Fluidata:Fluidata Analytics is a modern data and analytics consultancy firm. Our team of experts provides end-to-end data engineering and analytics services to clients by using cutting-edge data technology and methodologies.About the roleAs a Technical Support...

  • Technical Support Engineer

    3 weeks ago

    Delhi, India Avalara Full time

    OverviewA technical support engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has...

  • ABC Technical Services | Electrical Designer | india

    4 weeks ago

    Delhi, India ABC Technical Services Full time

    Company DescriptionABC Technical Services is a complete Engineering Consulting group capable of supporting US-based clients. The company offers individual Project-based support or customized remote Ongoing Engineering Support at a fraction of the cost. Our US sister company, Alan Barry Consultants, ensures high-quality services to meet client needs.Role...

  • Technical Support Engineer

    1 month ago

    Delhi, India TIGI HR Full time

    Position:Technical Support EngineerExperience:2-7 YearsWe are looking for a proactive and detail-oriented Technical Support Engineer to join our team. The ideal candidate will have experience providing technical support for web-based applications and custom-built software. This role requires flexibility to work in rotating shifts (Afternoon and Night...

  • Technical support engineer

    2 months ago

    Delhi, India Recro Full time

    About the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical Support Engineer

    2 months ago

    delhi, India Recro Full time

    About the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...

  • Technical Support Engineer

    4 weeks ago

    Delhi, India RapidBrains Full time

    Job Title: Technical Support EngineerExperience Required: 7+ YearsLocation: RemoteContract Duration: 1+ YearWork Hours: Central USOverviewWe are seeking an experienced Technical Support Engineer to collaborate with a client’s IT team in resolving IT tickets related to the Dealership Management System (DMS) . The ideal candidate will possess strong...

  • Technical support engineer

    4 weeks ago

    Delhi, India RapidBrains Full time

    Job Title: Technical Support EngineerExperience Required: 7+ YearsLocation: RemoteContract Duration: 1+ YearWork Hours: Central USOverviewWe are seeking an experienced Technical Support Engineer to collaborate with a client’s IT team in resolving IT tickets related to the Dealership Management System (DMS). The ideal candidate will possess strong...

  • Technical Support Engineer

    3 weeks ago

    Delhi, Delhi, India DXC Luxoft Full time

    Job Title: Technical Support EngineerAbout the Role:We are seeking an experienced Technical Support Engineer to join our team in supporting a range of client back office applications. This is an excellent opportunity for someone with strong technical and consultancy skills.Key Responsibilities:Communicate with clients on user issues raised in JIRA.Provide...

  • Customer Technical Support Engineer

    3 months ago

    Delhi, India Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Customer Technical Support Engineer

    2 months ago

    delhi, India Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Technical support engineer

    4 weeks ago

    Delhi, India Bankai Infotech Full time

    Bankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a...

  • Customer Technical Support Engineer

    3 months ago

    Delhi, India Kitecyber Full time

    Company DescriptionKitecyber provides a unified endpoint based SSE solution to protect modern workforce and enterprises from SaaS and Internet based attacks. Our hyper-converged offering includes device management, secure browsing, VPN, SWG and DLP features. Our unique, endpoint and AI-based copilot eliminates the need for cloud gateways or on-premise...

  • Electrical engineer for technical support

    3 weeks ago

    Delhi, India ETAP Software Full time

    Electrical Engineer for Technical Support About our companyWho is ETAP?ETAP (part of Schneider Electric) is the world’s leading developer of electrical software for power systems design, analysis, and real-time software solutions for infrastructure, building and industry.ETAP is a merger of 3 companies: ETAP, IGE+XAO and ALPI. IGE+XAO is a renowned...

  • Electrical Engineer for Technical Support

    4 weeks ago

    Delhi, India ETAP - Operation Technology, Inc. Full time

    Electrical Engineer for Technical SupportAbout our companyWho is ETAP?ETAP (part of Schneider Electric) is the world’s leading developer of electrical software for power systems design, analysis, and real-time software solutions for infrastructure, building and industry.ETAP is a merger of 3 companies: ETAP, IGE+XAO and ALPI. IGE+XAO is a renowned...

  • Technical Support Engineer

    3 weeks ago

    Delhi, Delhi, India Talentoj Full time

    About the Role:Talentoj is seeking an experienced Senior Software Developer to lead the development of our mobile product. As a key member of our team, you will be responsible for designing, implementing, and testing high-quality software solutions that meet the needs of our customers. Your strong understanding of native mobile technologies, such as iOS and...

  • Lead technical support engineer

    3 weeks ago

    Delhi, India SMC Group Full time

    About the Role: We are looking for a skilled and experienced Lead Technical Support Engineer to join our team. The ideal candidate will have over four years of experience in providing high-quality technical support, resolving complex issues, and ensuring excellent service to our customers. This role requires a proactive problem-solver with strong...