Electrical engineer for technical support

3 weeks ago


Delhi, India ETAP Software Full time
Electrical Engineer for Technical Support About our company
Who is ETAP?
ETAP (part of Schneider Electric) is the world’s leading developer of electrical software for power systems design, analysis, and real-time software solutions for infrastructure, building and industry.
ETAP is a merger of 3 companies: ETAP, IGE+XAO and ALPI. IGE+XAO is a renowned electrical engineering software provider, ALPI is a European leader in automated calculation, sizing and design software for electrical installations, and ETAP is a global leader in energy management and engineering solutions. The combination of ALPI and IGE+XAO with ETAP marks a significant collaboration between the three companies, establishing ETAP as the world’s leading electrical design and operations digital twin for infrastructure, building, industry and utilities.
The role:
Tech Support for ETAP SEE Electrical, Pre- Sales Demo and support to Prospects
Key Responsibilities and Accountabilities:
Providing technical support online to existing customers on SEE Electrical software
Providing training to customers who purchase the software.
Providing Pre-sales demo to prospects showcasing features and select use cases.
Providing technical support to prospects who download trial software
Creating library part numbers or components as per customer requirement
Working on customer drawings, recreating autocad drawings to establish software workability.
Attend exhibitions like Elecrama, Automation Expo showcasing the software to Walk-in customers in dedicated booths.
Visit customer, if required for on-site support on need basis.
Learn the software thoroughly and upskill by learning other software from the suite like SEE XP, Caneco or ETAP-PS
Qualifications, Experience & Skills
BE or B-Tech,( Electrical), with 3-5 years experience.
Should have worked on SEE Electrical / EPLAN / Autocad Electrical / Solidworks Electrical / E3software.
Preferably understand the needs of at least one of the customer segment – Panel builder / System Integrator / Machine builder.
Should have understanding of power and control schemes of Electrical panels.
Should have acumen to train and re-train if required with patience.
Location: Mumbai / Pune

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