Electrical Engineer for Technical Solutions Expert
3 hours ago
We are seeking a skilled Electrical Engineer to join our team as a Technical Support Specialist. This role will provide technical assistance to customers on our SEE Electrical software, ensuring seamless integration and efficient use of the tool.
Role Overview:
- Provide expert technical support to existing customers via online channels
- Deliver comprehensive training sessions to new customers, empowering them to effectively utilize the software
- Conduct pre-sales demos, showcasing key features and relevant use cases to prospective clients
- Offer technical support to prospects who have downloaded trial software
- Create custom library part numbers or components as per customer requirements
- Analyze customer drawings and recreate Autocad drawings to verify software compatibility
- Represent ETAP at exhibitions like Elecrama and Automation Expo, engaging with walk-in customers and promoting our software solutions
- Perform on-site support visits as needed
- Stay up-to-date with the latest software developments and expand skillset by learning other tools within our suite, such as SEE XP, Caneco, or ETAP-PS
Requirements:
- Bachelor's degree in Electrical Engineering or related field
- A minimum of 3-5 years of experience in electrical engineering software, preferably with SEE Electrical, EPLAN, Autocad Electrical, Solidworks Electrical, or E3software
- Understanding of power and control schemes in electrical panels
- Ability to train and re-train customers with patience
Location: Mumbai/Pune
Estimated annual salary: ₹750,000 - ₹1,200,000
ETAP is a leading developer of electrical software for power systems design, analysis, and real-time solutions. We offer a dynamic work environment and opportunities for growth and professional development.
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