CRM Manager

7 days ago

Noida, India QHT CLINIC Full time

Location: Sector 62, Noida, Uttar Pradesh (Onsite)

Organization: QHT Clinic & TheURoots

CRM Platform: LeadSquared

About the Role

We are looking for a skilled CRM Developer & Manager to oversee, customize, and

enhance our LeadSquared CRMfor both QHT Clinic (Healthcare CRM operations) and

TheURoots (Consumer CRM operations). The role involves development, automation,

process optimization, and ensuring data integrity while aligning CRM usage with business

needs.

Key Responsibilities

1. CRM Development & Customization

  • Customize and configure LeadSquared CRM workflows, fields, forms, and modules.
  • Automate manual processes to increase efficiency and accuracy.
  • Implement upgrades and ensure CRM is aligned with industry best practices.
  • Develop custom integrations with third-party applications (email, WhatsApp, ERP,
  • etc.).

2. QHT Clinic – Healthcare CRM Focus

  • Ensure accurate patient data integration (registrations, appointments, billing).
  • Automate reminders for appointments, test reports, and follow-ups.
  • Generate daily/weekly MIS and operational reports for management.
  • Maintain compliance with patient data confidentiality and security.
  • Manage lead flow from website, social channels, and campaigns.
  • Build automation for customer engagement (welcome emails, feedback, abandoned
  • cart reminders).
  • Support marketing campaigns with seamless CRM integration
  • (Email/SMS/WhatsApp).
  • Ensure data hygiene – remove duplicates, update incomplete records.

3. System Management & Support

  • Monitor CRM performance and uptime.
  • Resolve user tickets and issues within defined SLAs.
  • Provide training and support to internal teams (Sales, Marketing, Operations).

4. Ownership & Reporting●

  • Maintain proper documentation of workflows and automations.
  • Provide weekly performance updates and improvement reports to management.
  • Collaborate cross-functionally with sales, operations, and marketing teams.

Key Skills & Requirements

  • Proven experience in LeadSquared CRM (development, customization, and management).
  • Strong knowledge of CRM workflows, automation, and reporting.
  • Hands-on experience in API integrations and third-party tools.
  • Understanding of healthcare and consumer business processes preferred.
  • Strong analytical, problem-solving, and documentation skills.
  • Excellent communication and ability to collaborate across teams.

Qualification & Experience

  • Bachelor's degree in Computer Science / IT / related field.

2–5 years of experience as a CRM Developer/Manager (LeadSquared preferred).

Job Types: Full-time, Permanent

Pay: ₹40, ₹75,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

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