Team Lead – Presales

2 weeks ago

Mumbai, Maharashtra, India Narang Realty Full time

Experience: 2.5–5 years (with proven leadership in high-value real estate or premium/luxury segments)

Position Overview:

We are seeking a dynamic and strategic professional to lead our Pre-Sales and Loyalty function. This leadership role is critical in nurturing high-net-worth customer relationships, optimizing lead conversions, and creating a differentiated loyalty experience that enhances brand value and customer lifetime engagement.

Key Responsibilities:

Pre-Sales:

  • Lead and manage the pre-sales team to ensure timely response to all inbound and outbound customer inquiries.
  • Develop and implement lead qualification frameworks to identify high-intent buyers and allocate to appropriate sales verticals.
  • Work closely with digital and offline marketing teams to drive conversion-focused campaigns.
  • Monitor key KPIs: lead-to-site visit ratio, site visit-to-booking ratio, and overall pre-sales efficiency.
  • Reporting: Publishing daily, weekly, monthly reports to the relevant stake holders. Efficiently use salesforce CRM to track and optimize team performance.
  • Collaborate with the CRM and tech teams to automate and enhance the lead nurturing journey.
  • Ensure brand-aligned communication and high-quality customer interactions at every touchpoint.
  • Training pre-sales team includes both project training & soft skills. Solve customer queries.

Loyalty & Relationship Management:

  • Execute loyalty strategy tailored for HNI and UHNI clientele in the luxury real estate segment.
  • Execute personalized engagement programs, exclusive events, and appreciation initiatives to enhance post-sale relationships along with marketing team.
  • Work closely with CRM and marketing to track customer satisfaction, referral trends, and lifetime value metrics.
  • Create and manage referral and repeat purchase programs.
  • Build alliances with premium lifestyle, hospitality, and service brands for co-branded loyalty offerings.
  • Create an annual calendar for loyalty events, take approvals and execute with help of sales & marketing team.
  • Make sure personalized festive greetings, birthday wishes are going to Loyalty customers
  • Manage customer, employee & vendor loyalty programmes.

Requirements:

  • MBA or equivalent degree in Marketing, Business, or a related field.
  • 2.5–5 years of experience in pre-sales, CRM, loyalty or relationship management roles. 1 year preferably in luxury real estate, premium hospitality, or high-end consumer services.
  • Strong understanding of HNI customer behavior and preferences.
  • Excellent communication, leadership, and analytical skills.
  • Proficiency in CRM platforms (e.g., Salesforce) and customer engagement tools.
  • Proven ability to lead high-performance teams and collaborate cross-functionally.

Key Traits:

  • Customer-obsessed with a service excellence mindset
  • Strategic thinker with a data-driven approach
  • High emotional intelligence and refined interpersonal skills
  • Entrepreneurial, with a bias for action and innovation

  • Lead Presales GCP Solution Architect

    5 days ago

    Mumbai, Maharashtra, India Capgemini Full time

    Job Title: Lead Presales GCP Solution ArchitectExperience: 15+ yearsLocation: Mumbai/Bangalore/Hyderabad/ChennaiRole Overview:We are looking for a visionary Lead Presales GCP Solution Architect with deep expertise in enterprise cloud architecture and presales leadership. This role demands a strategic thinker who can engage with CXOs, shape large-scale...

  • Lead Presales GCP Solution Architect

    15 hours ago

    Mumbai, Maharashtra, India Capgemini Full time

    Job Title: Lead Presales GCP Solution Architect Experience: 15+ years Location: Mumbai/Bangalore/Hyderabad/Chennai Role Overview: We are looking for a visionary Lead Presales GCP Solution Architect with deep expertise in enterprise cloud architecture and presales leadership. This role demands a strategic thinker who can engage with CXOs, shape...

  • Lead Presales GCP Solution Architect

    3 days ago

    Mumbai, Maharashtra, India Capgemini Full time

    Job Title: Lead Presales GCP Solution ArchitectExperience: 15+ yearsLocation: Mumbai/Bangalore/Hyderabad/ChennaiRole Overview:We are looking for a visionary Lead Presales GCP Solution Architect with deep expertise in enterprise cloud architecture and presales leadership. This role demands a strategic thinker who can engage with CXOs, shape large-scale...

  • Presales Consultant

    3 days ago

    Mumbai, Maharashtra, India Network Intelligence Full time

    Job Title: Presales LeadJob Location: Mumbai (Thane/Andheri)Job Purpose:The Presales Lead will drive cybersecurity solutioning, customer engagement, and sales enablement across MDR/CES/MSSP services. They must have strong expertise in security technologies (SIEM, EDR, firewalls, cloud security) and IT infrastructure. Responsibilities include responding to...

  • Presales Executive

    4 weeks ago

    Mumbai, Maharashtra, India Forcefield Realtors LLP Full time

    Job DescriptionCompany DescriptionForcefield Realtors LLP is one of the fastest growing companies in the organized real estate advisory sector. We are dedicated to solving real-world issues in property transactions through our innovative service points. Forcefield aims to revolutionize the traditional, inefficient methods of property search, giving clients...

  • Urgent) Presales Executive

    1 day ago

    Mumbai, Maharashtra, India FatakPay Full time

    Job DescriptionJOB TITLE/HEADLINE: Presales ExecutiveEXP : 1 To 2 YearsCTC RANGE : 4.5 To 6 LpaEMPLOYMENT TYPE: Full time, permanent.REPORTING TO: National Head -Corporate PartnershipsLOCATION: MumbaiABOUT THE ROLE: We are looking to hire an experienced, customer-oriented Presales Executive toutilize inbound and outbound telephone calls to achieve sales...

  • Customer Success Team Lead

    7 hours ago

    Mumbai, Maharashtra, India beBeeSuccess Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    We are seeking a Senior Manager to lead customer success initiatives and presales activities for key broadcast accounts in India.Key Responsibilities:Manage customer satisfaction, technical escalations, and solution-oriented presales engagementsDeep understanding of broadcast and post-production workflowsAbility to manage teams and enable customer success...

  • Presales Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Yethi Consulting Full time

    Location: Mumbai / BangaloreNotice Period: (0 to 30day's)Work from Office RoleCandidate Profile:Hands-on Experience in Pre-Sales activities: Proactive Proposals, RFP response, Estimates and Prepare business cases for IT solutions, considering capacity planningStrong knowledge on mapping customer needs, competitor mapping and winning criteria of RFPExperience...

  • Team Lead – Presales

    4 weeks ago

    Mumbai, Maharashtra, India Narang Realty Full time

    Job DescriptionExperience: 2.55 years (with proven leadership in high-value real estate or premium/luxury segments)Position Overview:We are seeking a dynamic and strategic professional to lead our Pre-Sales and Loyalty function. This leadership role is critical in nurturing high-net-worth customer relationships, optimizing lead conversions, and creating a...

  • Presales Consultant

    4 weeks ago

    Mumbai, Maharashtra, India Network Intelligence Full time

    Job Title: Presales ConsultantJob Location: Mumbai (Thane / Andheri)Job Purpose:We are looking for a motivated Presales Consultant to support the sales and solutioning efforts across our cybersecurity service lines — including Assessment, GRC, MDR, CES, and MSSP offerings. This individual will assist in crafting tailored solutions, preparing responses to...