Insurance Operations Administrator

2 weeks ago

Mumbai, Maharashtra, India Robert Walters Full time

Role: Insurance Operations - Administrator

Location: Mumbai-Hiranandani

Duration: 12 months Contract (Possible Extension)

What you can expect?

  • An opportunity/place to exhibit your skills, understand services which are integral part of Insurance broking lifecycle, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned.
  • As a new colleague or new to the service line, you will be provided a brief about the Business Overview/Insights, Team dynamics, details of our Operating Model, Roles & Responsibilities at each level and Expectations of various stakeholders.
  • Process Training – detailed walkthrough of the activities within the process followed by competency / review period wherein all the processing done by you will be audited to make you successful in this role. Duration of this phase is process dependent.
  • We expect you to understand the service or process. Learn about risk associated with service and become a process expert with knowledge on at least one of the Lines of Business
  • Our team is new but growing at fast pace and most of our colleagues have an average experience of 4 years. We are one big family who takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
  • Above all, we work as a family and all the team members will support you during this journey.

Responsibilities:

  • Be an integral part of the team (Our team is new but growing at fast pace with a vast diversity in the experience that each colleague has i.e. campus and professionals from either insurance sector or different industry)
  • Play a key role in building and transitioning functional capability to the service centre.
  • Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e. Meet SLAs on Accuracy, Productivity and TAT as per agreed standards)
  • Understand the process and execute case / request as per the training provided and guidelines outlined in process manuals.
  • Completing all training related activities when assigned
  • Cognizant of completing all assigned activities within the stipulated time
  • Any processing delays or open queries to escalated to PL/TMs after due investigation.
  • Any escalation or complaint received from client or stakeholders should be notified to line manager.
  • Ensure adherence to policies & procedures as per organization's standards and laid out SOPs.
  • Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action.
  • Adherence to data and information security guidelines

Requirements:

  • Graduate in any field.
  • Flexible to work in any shifts as per business requirement.
  • Decent command on written and oral communication
  • Patience and a knack for reading.
  • Practice due diligence and take ownership of the work.
  • Ability to adapt quickly.
  • Good organization and time management skills to work effectively under pressure to meet deadlines.

What makes you stand out?

  • 1+ years of experience as Associate
  • Analytical ability & Decision Making
  • Prioritization with Client Focus
  • Willingness to learn and adapt to changes.
  • Microsoft Office proficiency (Beginner). Knowledge of Excel basics and Outlook.

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