Administrative Operations Manager

24 hours ago


Mumbai, Maharashtra, India beBeeAdministration Full time ₹ 6,00,000 - ₹ 10,00,000

Key Responsibilities

  • Office Administration Management
  • Maintenance of Assets
  • Agent Contracting and Relationship Management
  • New Business Processing and Premium Banking
  • Petty Cash and Vendor Payment Management
  • Surrender Request Retention and Policy Issuance
  • Customer Query and Complaint Resolution
  • NPS Score Maintenance
  • Life and Health Claims Processing
  • Compliance Management and Audit Rating

Measure of Success

  • Delightful Service within 3 Days
  • 70% Customer Engagement
  • 68% Surrender Retention
  • 85 NPS Score
  • 100% Banking within 24 Hours
  • Vendor Payment TAT and POS Requests Accuracy
  • 100% Customer Service Accuracy
  • Zero Day Upload of POS and Claims Documents
  • Audit Rating 2

Desired Qualifications and Experience

  • Graduate or Post-Graduate in Any Discipline
  • 2-3 Years Experience in Front End Customer Services
  • Service Quality Knowledge
  • Excellent Communication and Coordination Skills
  • Data Management on Excel

Role: Operations - Other

Industry Type: Insurance

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate



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