
Administrative Operations Manager
24 hours ago
Key Responsibilities
- Office Administration Management
- Maintenance of Assets
- Agent Contracting and Relationship Management
- New Business Processing and Premium Banking
- Petty Cash and Vendor Payment Management
- Surrender Request Retention and Policy Issuance
- Customer Query and Complaint Resolution
- NPS Score Maintenance
- Life and Health Claims Processing
- Compliance Management and Audit Rating
Measure of Success
- Delightful Service within 3 Days
- 70% Customer Engagement
- 68% Surrender Retention
- 85 NPS Score
- 100% Banking within 24 Hours
- Vendor Payment TAT and POS Requests Accuracy
- 100% Customer Service Accuracy
- Zero Day Upload of POS and Claims Documents
- Audit Rating 2
Desired Qualifications and Experience
- Graduate or Post-Graduate in Any Discipline
- 2-3 Years Experience in Front End Customer Services
- Service Quality Knowledge
- Excellent Communication and Coordination Skills
- Data Management on Excel
Role: Operations - Other
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
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