Associate - NDR Calling

You should apply if you have:

· Fluency in both Hindi and English (mandatory).

· Confidence and politeness in handling high call volumes.

· Experience in customer service, logistics, or a calling profile.

· Ability to handle 300–400 calls a day efficiently.

· Strong verbal communication and interpersonal skills.

· Attention to detail and accuracy in data entry and system updates.

You should not apply if you:

· Cannot speak fluently in English and Hindi.

· Are not comfortable making 300+ calls per day.

· Lack patience and politeness while interacting with customers.

· Cannot work under pressure or in a fast-paced environment.

· Do not have basic computer literacy or typing skills.

Skills Required:

· Excellent spoken communication in Hindi and English.

· Strong listening and problem-solving abilities.

· Proficiency in using CRM tools and MS Excel.

· Ability to manage high call volume and multi-task.

· Polite, professional, and customer-focused attitude.

What will you do?

· Make outbound calls to customers whose orders have failed delivery attempts.

· Verify and validate courier remarks (NDR) provided against the undelivered shipments.

· Understand and resolve customer issues or concerns related to the delivery.

· Coordinate with the logistics team for re-attempts, address corrections, or customer instructions.

· Maintain detailed call records and update the system with accurate remarks post-calling.

· Escalate delivery-related issues to the concerned team, if required.

· Follow the daily calling targets and TAT (Turnaround Time) for issue resolution.

· Provide courteous and effective customer support during interactions.

· Ensure every call is handled with empathy, politeness, and professionalism.

· Work closely with internal teams to reduce RTO (Return to Origin) and improve delivery success rate.

Work Experience:
Minimum 2 year experience in customer support or logistics calling role preferred.

Working days:
Monday - Saturday

Location:
Okhla Phase 1, Delhi (Work from Office)

Perks:

· Friendly atmosphere

· High learning & personal growth opportunity

· Flexible Timings

· Diverse work environment

Why Nutrabay:

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that's revolutionising the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

About Nutrabay:

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now and our family is constantly growing.

We have built a complex and high converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 Million in a Series A funding