Call Center Executive

22 hours ago

Wazir Pur III Delhi Delhi, India Cvc Clothing Full time

We are hiring a **Call Center Executive** with knowledge and experience in supporting e-commerce platforms, specifically for **Shopify websites**. If you have expertise in customer service and have worked with Shopify’s order management. As a Call Center Executive, you will be a key player in providing excellent support to our customers, ensuring smooth communication and resolving issues related to their shopping experience on our Shopify site.

**Key Responsibilities**:

- Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues.
- Guide website navigation, product selection, and checkout process for customers on the Shopify platform.
- Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment.
- Resolve customer complaints and offer solutions, ensuring a positive customer experience.
- Document customer interactions and update the CRM system accordingly.

**Required Qualifications**:

- Previous experience as a call center executive or in customer service, ideally in an e-commerce or Shopify environment.
- Knowledge of **NDR (Non-Delivery Reports)**, **RTO (Return to Origin)**, and **Abandoned Cart** follow-ups.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and handle customer inquiries effectively.
- Familiarity with CRM systems and general office software.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

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